<span style="font-family: Arial, Helvetica, Sans-Serif; font-size: 12px"><div>In most instances the company being called is not charging the caller for their phone serves. That is the callers service provider, and once the answer is issued the call is up. </div>
<div> </div>
<div>This only makes senses if the company being called is providing services and charging a per min rate for that service. They would not charge the customer for the hold time waiting for a rep to come on the line. </div>
<div> </div>
<div>This could all be done by creating billing records from cel logs. These can log events such as channel start and answer by an extension, transfers and hangups. </div>
<div> </div>
<div>As Samy Go stated a good way to reduce charges to the caller would be to offer call back options. So when a rep is available the system would call the original caller back. </div>
<div> </div>
<div>Telecom networks around the world are just not designed to offer delayed billing. Legislating that requirement would require world wide overhauls of the networks as well as treaties. </div>
<div> </div>
<div>In some areas you also have to pay ring time. That is a novel idea to actually pay for a resource you are using when you use it. That is a little too capitalistic for some. </div>
<div><br />
Bryant</div>
<hr align="center" size="2" width="100%" />
<div><span style="font-family: tahoma,arial,sans-serif; font-size: 10pt;"><b>From</b>: "SamyGo" <govoiper@gmail.com><br />
<b>Sent</b>: Wednesday, March 29, 2017 9:52 AM<br />
<b>To</b>: "Asterisk Users Mailing List - Non-Commercial Discussion" <asterisk-users@lists.digium.com><br />
<b>Subject</b>: Re: [asterisk-users] How to have callers not being billed when in waiting queue ? [SOLVED]</span>
<div> </div>
<div dir="ltr">Hi,
<div>
<div>Just trying to figure out how is this solved ? by involving multiple telcos in the loop and asking them to not charge based on 200 OK/Answer!?</div>
<div>As far as I know people have designed Queue/CallCenter platforms who upon entering a number in queue just state them their number in queue and approx time before they'll be contacted and drop the call. This all can be done within Progress.</div>
<div> </div>
<div>As soon as their turn comes the CallCenter platform automatically triggers the call to them and get them connected with an agent. This is the way I can understand as nobody waiting in the queue but people in the waiting-list. Since Queue has to "answer" the call first before doing anything once the signal to Answer is triggered technically that marks the start of billing for everyone.</div>
<div> </div>
<div>Regards,</div>
<div>Sammy</div>
</div>
</div>
<div class="gmail_extra">
<div class="gmail_quote">On Wed, Mar 29, 2017 at 7:25 AM, Olivier <span dir="ltr"><<a href="mailto:oza.4h07@gmail.com" target="_blank">oza.4h07@gmail.com</a>></span> wrote:
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="ltr">
<div>
<div>
<div>Thank you very much, Max, for this valuable and informative answer.<br />
</div>
Offline billing must be quite complex to set up as several telco may be involved (or origination,transit or termination).</div>
Moving to normal landline fare seems much simpler !<br />
</div>
Thanks again
<div class="gmail_extra">
<div class="gmail_quote">2017-03-28 21:41 GMT+02:00 Max Grobecker <span dir="ltr"><<a href="mailto:max.grobecker@ml.grobecker.info" target="_blank">max.grobecker@ml.grobecker.<wbr />info</a>></span>:
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">Hi,<br />
<br />
in Germany, this kind of regulation is in effect for phone numbers which cost more than a normal landline call.<br />
The regulation states, that the waiting time must not be charged to the customer.<br />
<br />
<br />
Most companies implemented this by simply switching their telephone numbers to those, which are charged per call<br />
(so there's no difference in price between waiting for someone to pick up or being connected to someone) ;-)<br />
Or they decided to use a normal landline phone number for which this regulation does not apply.<br />
<br />
The second method was to not answer the call before really connected to a person on the queue and using Early Media as you mentioned.<br />
But: The maximum length of this Early Media stream is in most telephone networks limited to somewhat around 90 to 180 seconds,<br />
then the call gets disconnected by the network.<br />
<br />
I'm not very familiar with regulations and numbering plans in France, but maybe there's also something called "offline billing".<br />
Using this, your call is not billed by the caller's telephone company until you send them the amount of time that should be billed for a specific call.<br />
<br />
<br />
Your best choice will be, that - if you ever get those regulations - you should rely on what your telephone number provider tells you to do ;-)<br />
<br />
<br />
Greetings<br />
<span class="m_739339573457413919HOEnZb"><font color="#888888"> Max</font></span>
<div class="m_739339573457413919HOEnZb">
<div class="m_739339573457413919h5"><br />
<br />
Am 28.03.2017 um 15:24 schrieb Olivier:<br />
> Hello,<br />
><br />
> In France, years ago, there was some discussions about a new regulation forcing some providers to not charge anything to callers while those are waiting for a call center agent to become available.<br />
> Once caller and agent are on call with each other, nominal charging applies.<br />
><br />
> No matter if those discussions ever did or didn't change current regulation, I wonder which dialplan statements could technically comply this dual billing requirement ?<br />
><br />
><br />
> same = n,Progress()<br />
> same = n,Queue(whatever,...,macro-opt<wbr />ion, ...)<br />
><br />
> To me, coupling Progress app with Queue's macro or gosub option like above, would let a sysadmin answer a queued call.<br />
> Doing so, time spent before connection with queue agent should not be billed to anyone (caller nor callee), while time spent after connection is billed normaly.<br />
><br />
> 1. Should this work ? Am I missing something ?<br />
><br />
> 2. Is there an alternative way to implement this ?<br />
><br />
> 3. Comments ? Suggestions ?<br />
><br />
> Regards<br />
><br />
><br />
</div>
</div>
<br />
<span class="HOEnZb"><font color="#888888">--<br />
______________________________<wbr />______________________________<wbr />_________<br />
-- Bandwidth and Colocation Provided by <a href="http://www.api-digital.com" rel="noreferrer" target="_blank">http://www.api-digital.com</a> --<br />
<br />
Check out the new Asterisk community forum at: <a href="https://community.asterisk.org/" rel="noreferrer" target="_blank">https://community.asterisk.org<wbr />/</a><br />
<br />
New to Asterisk? Start here:<br />
<a href="https://wiki.asterisk.org/wiki/display/AST/Getting+Started" rel="noreferrer" target="_blank">https://wiki.asterisk.org/wiki<wbr />/display/AST/Getting+Started</a><br />
<br />
asterisk-users mailing list<br />
To UNSUBSCRIBE or update options visit:<br />
<a href="http://lists.digium.com/mailman/listinfo/asterisk-users" rel="noreferrer" target="_blank">http://lists.digium.com/mailm<wbr />an/listinfo/asterisk-users</a></font></span></blockquote>
</div>
</div>
</div>
<br />
--<br />
______________________________<wbr />______________________________<wbr />_________<br />
-- Bandwidth and Colocation Provided by <a href="http://www.api-digital.com" rel="noreferrer" target="_blank">http://www.api-digital.com</a> --<br />
<br />
Check out the new Asterisk community forum at: <a href="https://community.asterisk.org/" rel="noreferrer" target="_blank">https://community.asterisk.<wbr />org/</a><br />
<br />
New to Asterisk? Start here:<br />
<a href="https://wiki.asterisk.org/wiki/display/AST/Getting+Started" rel="noreferrer" target="_blank">https://wiki.asterisk.org/<wbr />wiki/display/AST/Getting+<wbr />Started</a><br />
<br />
asterisk-users mailing list<br />
To UNSUBSCRIBE or update options visit:<br />
<a href="http://lists.digium.com/mailman/listinfo/asterisk-users" rel="noreferrer" target="_blank">http://lists.digium.com/<wbr />mailman/listinfo/asterisk-<wbr />users</a></blockquote>
</div>
</div>
</div></span>