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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>All;<o:p></o:p></p><p class=MsoNormal> I have a problem with regards to “re-parking” calls and I was hoping someone could shed some light on the topic. Consider this scenario:<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>(1) An inbound call comes in and the attendant answers it<o:p></o:p></p><p class=MsoNormal>(2) The attendant places the call on hold and the caller is sent to extension 701<o:p></o:p></p><p class=MsoNormal>(3) Blah, blah, blah. The attendant does something and tells John Doe to pick up the call on extension 701<o:p></o:p></p><p class=MsoNormal>(4) The attendant then picks up the call on 701 and tells the person that John Doe will be right there to help them<o:p></o:p></p><p class=MsoNormal>(5) The attendant then re-parks the call but now the caller is sent to 702<o:p></o:p></p><p class=MsoNormal>(6) John Doe can't find the call anymore<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Is there something obvious that I am missing? Has anyone else found this to be a problem? Any insight at all would be greatly appreciated.<o:p></o:p></p><p class=MsoNormal>Regards;<o:p></o:p></p><p class=MsoNormal>John V.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>