<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 12 (filtered medium)"><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
text-align:justify;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:"Calibri","sans-serif";
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;}
.MsoPapDefault
{mso-style-type:export-only;
text-align:justify;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>All;<o:p></o:p></p><p class=MsoNormal> I have a problem with regards to “re-parking” calls and I was hoping someone could shed some light on the topic. Consider this scenario:<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>(1) An inbound call comes in and the attendant answers it<o:p></o:p></p><p class=MsoNormal>(2) The attendant places the call on hold and the caller is sent to extension 701<o:p></o:p></p><p class=MsoNormal>(3) Blah, blah, blah. The attendant does something and tells John Doe to pick up the call on extension 701<o:p></o:p></p><p class=MsoNormal>(4) The attendant then picks up the call on 701 and tells the person that John Doe will be right there to help them<o:p></o:p></p><p class=MsoNormal>(5) The attendant then re-parks the call but now the caller is sent to 702<o:p></o:p></p><p class=MsoNormal>(6) John Doe can't find the call anymore<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Is there something obvious that I am missing? Has anyone else found this to be a problem? Any insight at all would be greatly appreciated.<o:p></o:p></p><p class=MsoNormal>Regards;<o:p></o:p></p><p class=MsoNormal>John V.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>