<div dir="ltr"><div><div>Wow, Looks like they have really increased the options since I last looked.<br><br></div>I just pulled down the Asterisk 13 queues.conf.sample and it's got this in it:<br><br>; paused: a member is not considered available if he is paused<br>; penalty: a member is not considered available if his penalty is less than QUEUE_MAX_PENALTY<br>; inuse: a member is not considered available if he is currently on a call<br>; ringing: a member is not considered available if his phone is currently ringing<br>; unavailable: This applies mainly to Agent channels. If the agent is a member of the queue<br>; but has not logged in, then do not consider the member to be available<br>; invalid: Do not consider a member to be available if he has an "invalid" device state.<br>; This generally is caused by an error condition in the member's channel driver.<br>; unknown: Do not consider a member to be available if we are unable to determine the member's<br>; current device state.<br>; wrapup: A member is not considered available if he is currently in his wrapuptime after<br>; taking a call.<br><br></div>An unknown state would be a device that has a valid configuration but isn't registered.<br></div><div class="gmail_extra"><br><div class="gmail_quote">On Tue, Jul 28, 2015 at 8:51 PM, Andrew Martin <span dir="ltr"><<a href="mailto:amartin@xes-inc.com" target="_blank">amartin@xes-inc.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><span class="">----- Original Message -----<br>
> From: "John Kiniston" <<a href="mailto:johnkiniston@gmail.com">johnkiniston@gmail.com</a>><br>
> To: "Asterisk Users Mailing List - Non-Commercial Discussion" <<a href="mailto:asterisk-users@lists.digium.com">asterisk-users@lists.digium.com</a>><br>
> Sent: Tuesday, July 28, 2015 12:12:05 PM<br>
> Subject: Re: [asterisk-users] Queues don't follow dialplan if no members are registered<br>
><br>
> In your queues.conf do you have a leavewhenempty and joinempty set?<br>
><br>
> in queues.conf<br>
> [myqueue]<br>
> leavewhenempty = strict<br>
> joinempty = strict<br>
> strategy = ringall<br>
> ringinuse = no<br>
><br>
><br>
<br>
</span>John,<br>
<br>
Thanks for the fast reply! I had "joinempty=yes" in queues.conf,<br>
which explains why I was seeing this behavior. It looks like the<br>
"strict" setting is partially-deprecated, so instead I'm using<br>
the following combination:<br>
<br>
[myqueue]<br>
musiconhold=default<br>
music=default<br>
strategy=ringall<br>
joinempty=unavailable,invalid,unknown<br>
leavewhenempty=unavailable,invalid,unknown<br>
timeout=18<br>
<br>
member => SIP/100<br>
member => SIP/101<br>
<br>
Is there any reason that using any of these options would be a<br>
problem, in particular "unknown"? It is not very well defined<br>
what an "unknown" state is exactly.<br>
<br>
Thanks,<br>
<br>
Andrew<br>
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