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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext"> asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com]
<b>On Behalf Of </b>Jonas Kellens<br>
<b>Sent:</b> Thursday, February 13, 2014 7:12 AM<br>
<b>To:</b> Asterisk Users Mailing List - Non-Commercial Discussion<br>
<b>Subject:</b> Re: [asterisk-users] Realtime Call Queues : call members in certain order<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal">On 12-02-14 16:58, Steven Wheeler wrote:<o:p></o:p></p>
</div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext">
<a href="mailto:asterisk-users-bounces@lists.digium.com">asterisk-users-bounces@lists.digium.com</a> [<a href="mailto:asterisk-users-bounces@lists.digium.com">mailto:asterisk-users-bounces@lists.digium.com</a>]
<b>On Behalf Of </b>Jonas Kellens<br>
<b>Sent:</b> Wednesday, February 12, 2014 3:46 AM<br>
<b>To:</b> Asterisk Users Mailing List - Non-Commercial Discussion<br>
<b>Subject:</b> [asterisk-users] Realtime Call Queues : call members in certain order</span><o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-family:"Helvetica","sans-serif"">Hello,<br>
<br>
I'm using MySQL realtime Call Queues (table <i>queues</i> and table <i>queue_members</i>).<br>
<br>
I would like to ring the members of the call queue in a certain order. Therefore I use ring strategy
<i>lineair </i>and I put the members into the table <i>queue_members</i> in the order in which they have to be rang.<br>
<br>
<br>
So I have the queue :<br>
<br>
| name | musicclass | announce | context | timeout | monitor_type | monitor_format | queue_youarenext | queue_thereare | queue_callswaiting | queue_holdtime | queue_minutes | queue_seconds | queue_lessthan | queue_thankyou | queue_reporthold | announce_frequency
| announce_round_seconds | announce_holdtime | announce_position | retry | wrapuptime | maxlen | servicelevel | strategy | joinempty | leavewhenempty | eventmemberstatus | eventwhencalled | reportholdtime | memberdelay | weight | timeoutrestart | periodic_announce
| periodic_announce_frequency | ringinuse |<br>
+----------------+------------+----------+---------+---------+--------------+----------------+------------------+----------------+--------------------+----------------+---------------+---------------+----------------+----------------+------------------+--------------------+------------------------+-------------------+-------------------+-------+------------+--------+--------------+----------+-----------+----------------+-------------------+-----------------+----------------+-------------+--------+----------------+-------------------+-----------------------------+-----------+<br>
| queue6 | default | NULL | | 12 | NULL | NULL | NULL | NULL | NULL | NULL | NULL | NULL | NULL | NULL | NULL |
30 | NULL | No | yes | 5 | 10 | 0 | NULL | linear | strict | strict | NULL | NULL | NULL | NULL | NULL | no |
| 0 | no |<br>
+----------------+------------+----------+---------+---------+--------------+----------------+------------------+----------------+--------------------+----------------+---------------+---------------+----------------+----------------+------------------+--------------------+------------------------+-------------------+-------------------+-------+------------+--------+--------------+----------+-----------+----------------+-------------------+-----------------+----------------+-------------+--------+----------------+-------------------+-----------------------------+-----------+<br>
<br>
<br>
and queue members :<br>
<br>
+----------+----------------+----------------+--------------------+---------+--------+<br>
| uniqueid | membername | queue_name | interface | penalty | paused |<br>
+----------+----------------+----------------+--------------------+---------+--------+<br>
| 44 | queuemem4 | queue6 | SIP/queuemem4 | 0 | NULL |<br>
| 45 | queuemem2 | queue6 | SIP/queuemem2 | 0 | NULL |<br>
| 46 | queuemem5 | queue6 | SIP/queuemem5 | 0 | NULL |<br>
| 47 | queuemem1 | queue6 | SIP/queuemem1 | 0 | NULL |<br>
| 48 | queuemem10 | queue6 | SIP/queuemem10 | 0 | NULL |<br>
| 49 | queuemem18 | queue6 | SIP/queuemem18 | 0 | NULL |<br>
| 50 | queuemem17 | queue6 | SIP/queuemem17 | 0 | NULL |<br>
| 51 | queuemem12 | queue6 | SIP/queuemem12 | 0 | NULL |<br>
| 52 | queuemem16 | queue6 | SIP/queuemem16 | 0 | NULL |<br>
| 53 | queuemem13 | queue6 | SIP/queuemem13 | 0 | NULL |<br>
+----------+----------------+----------------+--------------------+---------+--------+<br>
<br>
<br>
<br>
You can see that the member <i>queuemem4</i> is first in line to be rang (has the first and lowest uniqueid in the table).<br>
<br>
But the first member that is being rang, is <i>queuemem1</i>. How come ??<br>
<br>
<br>
Kind regards,<br>
<br>
Jonas.</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext"> </span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext">Jonas,</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext">We encountered the same problem. It is a bug in the Queue application. The Queue application actually orders members by their
interface value. Here is the bug report I opened <a href="https://issues.asterisk.org/jira/browse/ASTERISK-18480">
https://issues.asterisk.org/jira/browse/ASTERISK-18480</a> which was closed as "Not A Bug" by Digium. We worked around this by prepending an integer (001__, 002__, …) to the interface in the database table and then removing it later in the dial plan. Hope
this helps.</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext">Steven Wheeler</span><o:p></o:p></p>
</blockquote>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:13.5pt;font-family:"Helvetica","sans-serif""><br>
Hello,<br>
<br>
thank you for your reply.<br>
<br>
<br>
Is it the "membername" or the "interface" that needs to be sorted to have a certain order in the call queue ?<br>
<br>
<br>
How do you remove the prefix (integer) from a call queue member from dialplan ?<br>
<br>
If you call the queue in your dialplan as follow :<br>
<br>
exten => s,n,Queue(${queuename},,,,${timeout})<br>
<br>
How can you "edit" its members ??<br>
<br>
<br>
<br>
Kind regards,<br>
<br>
Jonas.<br>
<br>
</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext">Jonas,<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext">When asterisk queries the database for queue members it sorts the results based on the value of the interface column. We use
local channels for calling agents (i.e. Local/001__agent@queue_calling/n) so your mileage may vary. To strip off the prefix we have the following in our queue_calling context.<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:Consolas;color:windowtext">[queue_calling]<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:Consolas;color:windowtext">exten => _XXX__[A-Za-z0-9*#].,1,Goto(${EXTEN:5},1)<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:Consolas;color:windowtext">exten => _[A-Za-z0-9*#].,1,...<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext">… Logic to call the agent's SIP phone …<o:p></o:p></span></p>
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