<html><body><div style="font-family: arial,helvetica,sans-serif; font-size: 12pt; color: #000000"><div><div style="color: #000000; font-size: 16px; font-family: 'times new roman', 'new york', times, serif; background-color: transparent; font-style: normal;" data-mce-style="color: #000000; font-size: 16px; font-family: 'times new roman', 'new york', times, serif; background-color: transparent; font-style: normal;">>> 1) The red light and the beep: How I can let the Phone only have the red light without the beep sound that keep hearing it periodically and it is bothering? Because I tried from the Polycom web based >>settings but nothing related to this .. Maybe, it is settings need to be from the setting file that we have to place it in the TFTP Server? Any advise?</div><div style="color: #000000; font-size: 16px; font-family: 'times new roman', 'new york', times, serif; background-color: transparent; font-style: normal;" data-mce-style="color: #000000; font-size: 16px; font-family: 'times new roman', 'new york', times, serif; background-color: transparent; font-style: normal;"><br></div><div style="color: #000000; font-size: 16px; font-family: 'times new roman', 'new york', times, serif; background-color: transparent; font-style: normal;" data-mce-style="color: #000000; font-size: 16px; font-family: 'times new roman', 'new york', times, serif; background-color: transparent; font-style: normal;">http://www.voip-connections.com/howto/how-to-stop-annoying-beep-sounds-on-polycom-phones-voice-mail-notification/</div><div style="color: #000000; font-size: 16px; font-family: 'times new roman', 'new york', times, serif; background-color: transparent; font-style: normal;" data-mce-style="color: #000000; font-size: 16px; font-family: 'times new roman', 'new york', times, serif; background-color: transparent; font-style: normal;"><br></div><div style="color: #000000; font-size: 16px; font-family: 'times new roman', 'new york', times, serif; background-color: transparent; font-style: normal;" data-mce-style="color: #000000; font-size: 16px; font-family: 'times new roman', 'new york', times, serif; background-color: transparent; font-style: normal;"><br></div><div style="color: #000000; font-size: 16px; font-family: 'times new roman', 'new york', times, serif; background-color: transparent; font-style: normal;" data-mce-style="color: #000000; font-size: 16px; font-family: 'times new roman', 'new york', times, serif; background-color: transparent; font-style: normal;">>>2) Regarding to accessing the voicemail from the phone (this option that is existed at the Polycom IP Phone as long the voice mail is existed), when clicking on this button, it is not accessing the voicemail main >>menu .. How I can do this?</div><div style="color: #000000; font-size: 16px; font-family: 'times new roman', 'new york', times, serif; background-color: transparent; font-style: normal;" data-mce-style="color: #000000; font-size: 16px; font-family: 'times new roman', 'new york', times, serif; background-color: transparent; font-style: normal;"><br></div><div style="color: #000000; font-size: 16px; font-family: 'times new roman', 'new york', times, serif; background-color: transparent; font-style: normal;" data-mce-style="color: #000000; font-size: 16px; font-family: 'times new roman', 'new york', times, serif; background-color: transparent; font-style: normal;">It depends on the model of Polycom phone.<br></div><div style="color: #000000; font-size: 16px; font-family: 'times new roman', 'new york', times, serif; background-color: transparent; font-style: normal;" data-mce-style="color: #000000; font-size: 16px; font-family: 'times new roman', 'new york', times, serif; background-color: transparent; font-style: normal;"><br></div><div style="color: #000000; font-size: 16px; font-family: 'times new roman', 'new york', times, serif; background-color: transparent; font-style: normal;" data-mce-style="color: #000000; font-size: 16px; font-family: 'times new roman', 'new york', times, serif; background-color: transparent; font-style: normal;">On the IP500 series it's defined in the sip.cfg by:<br></div><div style="color: #000000; font-size: 16px; font-family: 'times new roman', 'new york', times, serif; background-color: transparent; font-style: normal;" data-mce-style="color: #000000; font-size: 16px; font-family: 'times new roman', 'new york', times, serif; background-color: transparent; font-style: normal;"><br></div><div style="color: #000000; font-size: 16px; font-family: 'times new roman', 'new york', times, serif; background-color: transparent; font-style: normal;" data-mce-style="color: #000000; font-size: 16px; font-family: 'times new roman', 'new york', times, serif; background-color: transparent; font-style: normal;"><mwi msg.mwi.1.subscribe="4190@sip" msg.mwi.1.callBackMode="contact" msg.mwi.1.callBack="4181" </div><div style="color: #000000; font-size: 16px; font-family: 'times new roman', 'new york', times, serif; background-color: transparent; font-style: normal;" data-mce-style="color: #000000; font-size: 16px; font-family: 'times new roman', 'new york', times, serif; background-color: transparent; font-style: normal;"><br></div><div style="color: #000000; font-size: 16px; font-family: 'times new roman', 'new york', times, serif; background-color: transparent; font-style: normal;" data-mce-style="color: #000000; font-size: 16px; font-family: 'times new roman', 'new york', times, serif; background-color: transparent; font-style: normal;">The calling extension is 4190, the callback extension for voicemail is 4181. It's different on the 550 series.<br></div><div style="color: #000000; font-size: 16px; font-family: 'times new roman', 'new york', times, serif; background-color: transparent; font-style: normal;" data-mce-style="color: #000000; font-size: 16px; font-family: 'times new roman', 'new york', times, serif; background-color: transparent; font-style: normal;"><br></div><div style="color: #000000; font-size: 16px; font-family: 'times new roman', 'new york', times, serif; background-color: transparent; font-style: normal;" data-mce-style="color: #000000; font-size: 16px; font-family: 'times new roman', 'new york', times, serif; background-color: transparent; font-style: normal;">Doug<br></div></div></div></body></html>