<div dir="ltr"><div class="gmail_extra"><div class="gmail_quote">On Sat, Sep 7, 2013 at 12:25 AM, Todd R. <span dir="ltr"><<a href="mailto:tjrlist@live.com" target="_blank">tjrlist@live.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div><div dir="ltr">Trying to figure out the best way to pull an active call out of a queue by unique id and put it on hold. I don't want to put it on hold on the agent's phone but I want it to be pulled away from the agent's phone and into Asterisk limbo somewhere.<div>
<br></div><div>Shortly after I want to pull the same call out of limbo and redirect it back to either the same agent or another.</div><div><br></div><div>I was thinking about call parking but, I think parking is more than I need and it potentially introduces more complications.</div>
<div><br></div><div>I will be doing this through the manager interface on Asterisk 1.8.x.</div><div><br></div><div>Any ideas, thoughts or help would be greatly appreciated.</div><div><br></div><div>Thanks in advance for any help.</div>
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</blockquote><div><br></div><div>Probably using following manager actions:<br><br><pre style="margin:0px;font-family:'Courier New',Courier,monospace;line-height:1.3;color:rgb(51,51,51);font-size:14.4px;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;word-spacing:0px;background-color:rgb(240,240,240)">
CoreShowChannels (<a href="https://wiki.asterisk.org/wiki/display/AST/ManagerAction_CoreShowChannels">https://wiki.asterisk.org/wiki/display/AST/ManagerAction_CoreShowChannels</a>),<br></pre><pre style="margin:0px;font-family:'Courier New',Courier,monospace;line-height:1.3;color:rgb(51,51,51);font-size:14.4px;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;word-spacing:0px;background-color:rgb(240,240,240)">
Redirect (<a href="https://wiki.asterisk.org/wiki/display/AST/ManagerAction_Redirect">https://wiki.asterisk.org/wiki/display/AST/ManagerAction_Redirect</a>)<br></pre><pre style="margin:0px;font-family:'Courier New',Courier,monospace;line-height:1.3;color:rgb(51,51,51);font-size:14.4px;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;word-spacing:0px;background-color:rgb(240,240,240)">
and<br></pre><pre style="margin:0px;font-family:'Courier New',Courier,monospace;line-height:1.3;color:rgb(51,51,51);font-size:14.4px;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;word-spacing:0px;background-color:rgb(240,240,240)">
Bridge (<a href="https://wiki.asterisk.org/wiki/display/AST/ManagerAction_Bridge">https://wiki.asterisk.org/wiki/display/AST/ManagerAction_Bridge</a>)<br><br></pre><pre style="margin:0px;font-family:'Courier New',Courier,monospace;line-height:1.3;color:rgb(51,51,51);font-size:14.4px;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;word-spacing:0px;background-color:rgb(240,240,240)">
--Satish Barot<br></pre><pre style="margin:0px;font-family:'Courier New',Courier,monospace;line-height:1.3;color:rgb(51,51,51);font-size:14.4px;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;word-spacing:0px;background-color:rgb(240,240,240)">
Ahmedabad, India.<br></pre> </div></div><br></div></div>