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<body class='hmmessage'><div dir='ltr'>Trying to figure out the best way to pull an active call out of a queue by unique id and put it on hold. I don't want to put it on hold on the agent's phone but I want it to be pulled away from the agent's phone and into Asterisk limbo somewhere.<div><br></div><div>Shortly after I want to pull the same call out of limbo and redirect it back to either the same agent or another.</div><div><br></div><div>I was thinking about call parking but, I think parking is more than I need and it potentially introduces more complications.</div><div><br></div><div>I will be doing this through the manager interface on Asterisk 1.8.x.</div><div><br></div><div>Any ideas, thoughts or help would be greatly appreciated.</div><div><br></div><div>Thanks in advance for any help.</div> </div></body>
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