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<div class="moz-cite-prefix">Thanks very much to everyone for their
ideas for my original posting. You've all given me much to
consider and think about.<br>
<br>
Thanks again,<br>
Brandon<br>
<br>
On 5/2/2013 8:54 AM, Lenz Emilitri wrote:<br>
</div>
<blockquote
cite="mid:CAN2-pA80dMRPD2v9DPM7=G52UXunD6TiKNVT6ZeRyLwzWUEUMA@mail.gmail.com"
type="cite">
<div dir="ltr">
<div>We did something like that - see <a moz-do-not-send="true"
href="http://blog.wombatdialer.com/post/24187267017/drstrangelove">http://blog.wombatdialer.com/post/24187267017/drstrangelove</a><br>
</div>
<div>You can use the free version of the dialer if you have low
traffic or just want to run a test.</div>
<div>l.</div>
</div>
<div class="gmail_extra"><br>
<br>
<div class="gmail_quote">2013/4/26 Ron Wheeler <span dir="ltr"><<a
moz-do-not-send="true"
href="mailto:rwheeler@artifact-software.com"
target="_blank">rwheeler@artifact-software.com</a>></span><br>
<blockquote class="gmail_quote" style="margin:0 0 0
.8ex;border-left:1px #ccc solid;padding-left:1ex">Good
comment.<br>
Another feature suggestion<br>
You might to ask the person to press 1 to confirm or 2 to
leave a message if the appointment is not going to be kept
or 0 to reach the receptionist to reschedule the
appointment.<br>
<br>
Ron
<div class="im HOEnZb"><br>
<br>
On 26/04/2013 7:06 AM, Chris Bagnall wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0
.8ex;border-left:1px #ccc solid;padding-left:1ex">
On 26/4/13 10:38 am, jg wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0
.8ex;border-left:1px #ccc solid;padding-left:1ex">
they are currently calling patients. I think these
calls apply only to a<br>
certain fraction of the patients, who are difficult to
contact by other<br>
methods.<br>
</blockquote>
<br>
I suspect there will be different requirements depending
on how 'helpful' to patients you wish to be. At the very
simplest end of the scale, you could simply call the
patient's number and remind them of their appointment on
<dd hhmm>, then disconnect.<br>
<br>
However, the OP probably wants something a little more
sophisticated than that. At the very least, you would
want some method of handling shared numbers (e.g. a
shared dwelling with a single phone), so you didn't
inadvertently advertise a patient's appointment to
someone else who answered the phone. So you would at the
very minimum want a simple IVR that says "We are trying
to reach Mr. Joe Bloggs. If this is he, press 1 now,
otherwise please hang up."<br>
<br>
Going beyond that, you might want your reception staff,
when booking appointments, to ask the patient when they
would like their reminder call - the day before, an hour
before, etc. etc. (and if the day before, would they
prefer it in the morning, afternoon, or evening).<br>
<br>
As others have said, the OP might be best advised to
request (paid) assistance with the project on the
[asterisk-biz] list.<br>
<br>
Kind regards,<br>
<br>
Chris<br>
</blockquote>
<br>
<br>
-- <br>
</div>
<span class="HOEnZb"><font color="#888888">
Ron Wheeler<br>
President<br>
Artifact Software Inc<br>
email: <a moz-do-not-send="true"
href="mailto:rwheeler@artifact-software.com"
target="_blank">rwheeler@artifact-software.com</a><br>
skype: ronaldmwheeler<br>
phone: <a moz-do-not-send="true"
href="tel:866-970-2435%2C%20ext%20102"
value="+18669702435" target="_blank">866-970-2435, ext
102</a></font></span>
<div class="HOEnZb">
<div class="h5"><br>
<br>
<br>
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<br>
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