<html><body><div style="color:#000; background-color:#fff; font-family:times new roman, new york, times, serif;font-size:12pt"><div style="RIGHT: auto"> <VAR id=yui-ie-cursor></VAR>Hi, <BR><BR>I am working on a small inbound call center solution that uses an ACD system. I might add an IVR system later on. I only have 2 extensions set up (extensions 1000 and 1001), I want the system to put new calls in a queue if both extensions are busy. I am currently subscribed with a SIP trunk provider and can successfully recieve calls. I want to design a system where customers can call my number, that call will then be directed to either extension 1000 or 1001. If both extensions are in use, I want that 3rd call to be queued.<BR></div>
<div style="BACKGROUND-COLOR: transparent; FONT-STYLE: normal; FONT-FAMILY: times new roman, new york, times, serif; COLOR: rgb(40,98,197); FONT-SIZE: 16px; RIGHT: auto"><FONT color=#000000>I don't think that the config below will direct calls to extension 1001 because the second line states that any incomming calls should be routed to extension 1000. How do I change this so that calls are directed to all of my exensions?<BR><BR></FONT></div>
<div style="BACKGROUND-COLOR: transparent; FONT-STYLE: normal; FONT-FAMILY: times new roman, new york, times, serif; COLOR: rgb(40,98,197); FONT-SIZE: 16px; RIGHT: auto"><FONT color=#000000>extensions.conf</FONT></div>
<div style="BACKGROUND-COLOR: transparent; FONT-STYLE: normal; FONT-FAMILY: times new roman, new york, times, serif; COLOR: rgb(0,0,0); FONT-SIZE: 16px; RIGHT: auto">[from-myprovider]</div>
<div style="RIGHT: auto">exten => *DID number*,1,Answer<BR>exten => *DID number*,2,Dial(SIP/1000)<BR>exten => *DID number*,3,Queue(support) ;not sure if this line belongs here<BR>exten => *DID number*,4,Hangup</div>
<div style="RIGHT: auto"> </div>
<div style="RIGHT: auto">queues.conf</div>
<div style="RIGHT: auto"> </div>
<div style="RIGHT: auto">[general]<BR>[support]<BR><BR>musicclass=default<BR>strategy=rrmemory<BR>joinempty=no<BR>leavewhenempty=yes<BR>ringinuse=no<BR>Member => SIP/1000<BR>Member => SIP/1001<BR><BR>agent => 1000,1000</div>
<div style="RIGHT: auto">agent => 1001,1001</div>
<div style="RIGHT: auto"> </div>
<div style="RIGHT: auto">When using the current config the caller will listen to the 'music on hold' until the agent answers but calls are only being forwarded to extension 1000 as stated above<BR style="RIGHT: auto"></div></div></body></html>