<br><div class="gmail_quote">On Thu, Mar 28, 2013 at 12:55 PM, Gregory Malsack <span dir="ltr"><<a href="mailto:gmalsack@coastalacq.com" target="_blank">gmalsack@coastalacq.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">Here's the scenario~<br>
150 agents, all are commission based sales reps. 99% of the calls are answered within the first ring. the rest are answered between the second and third ring. Never in my 4 months with the company has a queue call been in the queue more then 20 seconds.<br>
<br>
Problem~<br>
Several times a week or sometimes a day, the reps will tell me that the same call will be answered by 3 or 4 or 5 reps, and none of them get the inbound audio. Asterisk only shows 1 of the reps actually connecting the call, however the call logs in Eyebeam for all 5 reps, show that they took the call and were connected for a short period of time before disconnecting the call because there is no inbound audio.<br>
</blockquote></blockquote><div><br></div><div>Which version of Asterisk? Have you looked for solutions to the root problem? I don't run any servers with that many agents, but have never run into issues like this with a few dozen.</div>
<div><br></div><div>Large ring groups can become unwieldy and problematic themselves. There's also a limit to how long the entire dial string can be, though I can't remember what that size is.</div><div><br></div>
<div>You said everything is on a LAN, but have you looked at the possibility of issues between switches? Can you examine the logs of bad calls and see if the failures happen on a specific switch in the network, or other correlation like that? Do you use VLANs or layer 3 switching?</div>
<div><br></div></div>-- <br><div>Carlos Alvarez</div><div>TelEvolve</div><div>602-889-3003</div><div><br></div>