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Asterisk version 1.8.20.1<br>
<br>
Already checked the switches, no noteworthy port issues. no vlans
used or layer 3 switching.<br>
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<br>
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<div class="moz-cite-prefix">On 03/28/2013 03:18 PM, Carlos Alvarez
wrote:<br>
</div>
<blockquote
cite="mid:CAFn1dUF1fZqgdXNx-x6En9_GtozWKg+fidjCe2mw8XoynUtx6A@mail.gmail.com"
type="cite"><br>
<div class="gmail_quote">On Thu, Mar 28, 2013 at 12:55 PM, Gregory
Malsack <span dir="ltr"><<a moz-do-not-send="true"
href="mailto:gmalsack@coastalacq.com" target="_blank">gmalsack@coastalacq.com</a>></span>
wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0
.8ex;border-left:1px #ccc solid;padding-left:1ex">
<blockquote class="gmail_quote" style="margin:0 0 0
.8ex;border-left:1px #ccc solid;padding-left:1ex">Here's the
scenario~<br>
150 agents, all are commission based sales reps. 99% of the
calls are answered within the first ring. the rest are
answered between the second and third ring. Never in my 4
months with the company has a queue call been in the queue
more then 20 seconds.<br>
<br>
Problem~<br>
Several times a week or sometimes a day, the reps will tell
me that the same call will be answered by 3 or 4 or 5 reps,
and none of them get the inbound audio. Asterisk only shows
1 of the reps actually connecting the call, however the call
logs in Eyebeam for all 5 reps, show that they took the call
and were connected for a short period of time before
disconnecting the call because there is no inbound audio.<br>
</blockquote>
</blockquote>
<div><br>
</div>
<div>Which version of Asterisk? Have you looked for solutions
to the root problem? I don't run any servers with that many
agents, but have never run into issues like this with a few
dozen.</div>
<div><br>
</div>
<div>Large ring groups can become unwieldy and problematic
themselves. There's also a limit to how long the entire dial
string can be, though I can't remember what that size is.</div>
<div><br>
</div>
<div>You said everything is on a LAN, but have you looked at the
possibility of issues between switches? Can you examine the
logs of bad calls and see if the failures happen on a specific
switch in the network, or other correlation like that? Do you
use VLANs or layer 3 switching?</div>
<div><br>
</div>
</div>
-- <br>
<div>Carlos Alvarez</div>
<div>TelEvolve</div>
<div>602-889-3003</div>
<div><br>
</div>
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