<font face="verdana,sans-serif">Thank you every one.<br>Now I understand why I was confused.<br>I have always been using Asterisk in an Inbound environment.<br>Hence my thought were misaligned wrt "answered" & "billed".<br>
Now I understand. Thank you all!!<br><br>Is there anyway to capture the time for conversation, IVR, hold etc etc.<br>If not inbuilt into AsteriskCDR, by way of any patch or Dialplan or any 3rd party application, more suitable for an Inbound environment.<br>
<br>It would help a lot if I could capture fragmented distribution of time per call -- time in IVR, Queue, Call etc.<br><br>Regards,<br>Sans<br><br><br><br><br><br><br><br><br></font><br><div class="gmail_quote">On Mon, Mar 18, 2013 at 4:33 PM, Asghar Mohammad <span dir="ltr"><<a href="mailto:asghar144@gmail.com" target="_blank">asghar144@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><span style="font-family:verdana,sans-serif">hi,</span></div><div><span style="font-family:verdana,sans-serif"><br>
</span></div><span style="font-family:verdana,sans-serif">00:00 -- Call Connected to asterisk -----> duration start here</span><br style="font-family:verdana,sans-serif">
<span style="font-family:verdana,sans-serif">00:01 -- welcome greeting starts --------> billisec start here</span><div class="im"><br style="font-family:verdana,sans-serif"><span style="font-family:verdana,sans-serif">00:11 -- welcome greeting ends (10 sec wav file)</span><br style="font-family:verdana,sans-serif">
<span style="font-family:verdana,sans-serif">00:12 -- Call enters queue and at the same time rings on first available extension</span><br style="font-family:verdana,sans-serif"><span style="font-family:verdana,sans-serif">00:15 -- Call is answered by an agent</span><br style="font-family:verdana,sans-serif">
</div><span style="font-family:verdana,sans-serif">01:15 -- Conversation over, Call disconnected -- agents spoke for 60 sec -------> both end here</span><div><font face="verdana, sans-serif"><br></font></div><div><font face="verdana, sans-serif">duration = 01:15</font></div>
<div><font face="verdana, sans-serif">bilsec = 01:14</font></div><div><font face="verdana, sans-serif"><br></font></div><div><font face="verdana, sans-serif">duration start as soon as call arrived in asterisk.</font></div>
<div><font face="verdana, sans-serif">bilsec start as soon as call answered.</font></div><div><font face="verdana, sans-serif"><br></font></div><div><font face="verdana, sans-serif">exten s,1,Answer() --------> duration and bilsec start at same time because you answered the call immidataly</font></div>
<div><font face="verdana, sans-serif">exten s,n,Plaback(something)</font></div><div><font face="verdana, sans-serif">exten s,n,Dial(agent)</font></div><div><font face="verdana, sans-serif">exten s,n,Hangup --------> duration and billsec are same</font></div>
<div><font face="verdana, sans-serif"><br></font></div><div><font face="verdana, sans-serif">exten s,1,Ringing(10) ------> duration start here</font></div><div><div><font face="verdana, sans-serif">exten s,n,Answer() --------> bilsec start here</font></div>
<div><font face="verdana, sans-serif">exten s,n,Plaback(something)</font></div><div><font face="verdana, sans-serif">exten s,n,Dial(agent)</font></div><div><font face="verdana, sans-serif">exten s,n,Hangup --------> duration and billsec end here</font></div>
<div><font face="verdana, sans-serif"><br></font></div><div><font face="verdana, sans-serif">so billsec is 10 seconds less then duration</font></div><div><font face="verdana, sans-serif"><br></font></div><div><font face="verdana, sans-serif">hope this will help you.</font></div>
<div><div class="h5">
<br><div class="gmail_quote">On Mon, Mar 18, 2013 at 6:29 AM, RSCL Mumbai <span dir="ltr"><<a href="mailto:rscl.mumbai@gmail.com" target="_blank">rscl.mumbai@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<font face="verdana,sans-serif">I am using SIP.<br><br>I am still a bit confused about "answered" & billed time.<br><br>For example:<br>00:00 -- Call Connected to asterisk<br>00:01 -- welcome greeting starts<br>
00:11 -- welcome greeting ends (10 sec wav file)<br>00:12 -- Call enters queue and at the same time rings on first available extension<br>00:15 -- Call is answered by an agent<br>01:15 -- Conversation over, Call disconnected -- agents spoke for 60 sec.<br>
<br>In the given schematic what will be the "Answered" time and "billed" time.<br><br>Thank you for the help in advance!!<br><br><br><br><br><br><br><br><br></font><div><div>
<br><div class="gmail_quote">On Sun, Mar 17, 2013 at 10:06 PM, Asghar Mohammad <span dir="ltr"><<a href="mailto:asghar144@gmail.com" target="_blank">asghar144@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">"If you have analog FXO ports then the call is considered answered as soon as dialing is completed" not always true if FXO configured properly it should not send back answered as soon as dialed.<div>
<div><br><br><div class="gmail_quote">
On Sun, Mar 17, 2013 at 5:29 PM, Eric Wieling <span dir="ltr"><<a href="mailto:EWieling@nyigc.com" target="_blank">EWieling@nyigc.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
If you have analog FXO ports then the call is considered answered as soon as dialing is completed. This does not apply to SIP, PRI, or other technologies which support far end answer detection.<br>
<div><div><br>
-----Original Message-----<br>
From: <a href="mailto:asterisk-users-bounces@lists.digium.com" target="_blank">asterisk-users-bounces@lists.digium.com</a> [mailto:<a href="mailto:asterisk-users-bounces@lists.digium.com" target="_blank">asterisk-users-bounces@lists.digium.com</a>] On Behalf Of RSCL Mumbai<br>
Sent: Sunday, March 17, 2013 12:15 PM<br>
To: Asterisk Users Mailing List - Non-Commercial Discussion<br>
Subject: [asterisk-users] Need help understanding CDR<br>
<br>
Hi,<br>
<br>
Attached is a sample CDR.<br>
<br>
I need some help to understand the "billsec" column.<br>
PS: the time value in billsec & duration is same.<br>
<br>
With reference to the attached log, what does the 10 sec / 6 sec / 2 sec correspond to:<br>
<br>
(a) Time between call connection to asterisk and disconnection from asterisk?<br>
(b) Time after welcome greeting and before hangup -- the time the call rang on the extension?<br>
(c) Or any other scenario<br>
<br>
Thank you in advance.<br>
<br>
Best regards,<br>
Sans<br>
<br>
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