You could dynamically change the queue penalties (QUEUE_MIN_PENALTY and QUEUE_MAX_PENALTY) through queuerules.conf - check [1].<div><br></div><div>HTH,</div><div>Ioan<br><div><br></div><div>[1] <a href="http://www.asteriskdocs.org/en/3rd_Edition/asterisk-book-html-chunk/ACD_id288932.html">http://www.asteriskdocs.org/en/3rd_Edition/asterisk-book-html-chunk/ACD_id288932.html</a></div>
</div>