<div>In general I would not use this for a "true" call-center with hundreds of agents, where it is the ACD's responsibility to route calls to agents and there are strict policies on agent behavior, but I'm sure there are a number of cases where this could be useful (eg small call centers, internal service desks, receptionists, etc...).<br>
</div><div>Just my two cents,</div><div>l.</div><div><br></div><div><br></div><br><div class="gmail_quote">2012/8/21 Olivier <span dir="ltr"><<a href="mailto:oza_4h07@yahoo.fr" target="_blank">oza_4h07@yahoo.fr</a>></span><br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div class="HOEnZb"><div class="h5">Hi,<br></div></div><br>What about Queue logs ? How is a picked-up call logged ?<br>
<br>Giving agents the capability to easily pickup a call, without beeing logged-in, is a big change with both positive and negative side effects.<br>
I would be curious to read opinions about that.<br>
<br></blockquote></div><br>-- <br><div>Loway - home of QueueMetrics - <a href="http://queuemetrics.com" target="_blank">http://queuemetrics.com</a><br></div><div>Test-drive WombatDialer beta @ <a href="http://wombatdialer.com" target="_blank">http://wombatdialer.com</a>
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