<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">One way to deal with this is to have two queues. Give priority to the original queue callers land in. Once answered put the call in to the second queue. They will then be in the second queue in the order the agents answered the first queue.<br><div>
<span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 10px/normal Monaco; ">-- </div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 10px/normal Monaco; ">Jim Dickenson</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 10px/normal Monaco; "><a href="mailto:dickenson@cfmc.com">mailto:dickenson@cfmc.com</a></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 10px/normal Monaco; min-height: 14px; "><br></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 10px/normal Monaco; ">CfMC</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 10px/normal Monaco; "><a href="http://www.cfmc.com/">http://www.cfmc.com/</a></div><div><font class="Apple-style-span" face="Monaco" size="2"><span class="Apple-style-span" style="font-size: 10px; "><br></span></font></div></div></span><br class="Apple-interchange-newline">
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<br><div><div>On Jan 8, 2012, at 10:26 AM, Todd Routhier wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"><div>Version: Asterisk 1.8.x</div><div><br></div>Question: Is it possible for an agent to answer a call from a queue, then place the call back in the queue in the same position they were in?<div><br></div><div><br></div><div>
Seems that the answer would be yes to the remove from queue, then place back in by having the agent just transfer the call back to the queue but is there any way to put them back in line where they were?</div><div><br></div>
<div>The idea is that the owner of the queue doesn't want callers waiting on hold without first having an agent at least answer the call and ask them to please hold. What's the best way to handle this?</div><div><br>
</div><div>Thanks in advance!</div><div><br></div><div>--Todd</div>
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