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I have a queue that distributes calls among 3 phones. When a phone is in use (including on hold), queue skips that device and sends the call to the next available one as expected. On the other hand, if a call comes in while one of the phones is ringing, the queue doesn't seem to recognize that phone as "in use" and sends the second call to the ringing phone. If the first call is answered, the second call is sent to the next available phone right away.<br><br>I'm new to asterisk and wondering if this is normal; I thought the ringing phone would be skipped "as in use" as well. Is there a setting on the asterisk side that I can use to force the queue to skip the "ringing" phone, or should this somehow be done on the phone itself?<br><br>Thanks,<br>Matt<br><br>Below is the queues.conf:<br><br><br>[qtemplate]<br>announce-frequency=0 <br>announce-holdtime=no<br>announce-position=no<br>autofill=yes <br>eventmemberstatus=no <br>eventwhencalled=no <br>joinempty=strict <br>leavewhenempty=strict <br>maxlen=0 <br>memberdelay=0 <br>penaltymemberslimit=0<br>periodic-announce-frequency=0<br>queue-callswaiting=silence/1<br><ul style="width: 356px;" id="" class="FloatLeft"><li aid="sendMessage" class="ToolbarItem ToolbarItemFirst"><a title="Send (Ctrl+Enter)" href="#" onclick="ComposePage._sending = true;" id="SendMessage"><span class="Label">Send</span></a></li></ul>queue-thereare=silence/1<br>queue-youarenext=silence/1<br>reportholdtime=no <br>ringinuse=no <br>servicelevel=60 <br>strategy=rrmemory<br>timeout=0 <br>timeoutpriority=app <br>timeoutrestart=no<br>retry=0 <br>weight=0<br>wrapuptime=0 <br>musicclass=default<br>monitor-type=MixMonitor<br>monitor-format=wav<br><br><br>[q1000](qtemplate)<br>member=Local/1001@handle-queue,,,SIP/1001<br>member=Local/1002@handle-queue,,,SIP/1002<br>member=Local/1003@handle-queue,,,SIP/1003<br> </div></body>
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