<br><div class="gmail_quote">2011/11/30 Mike <span dir="ltr"><<a href="mailto:list@net-wall.com">list@net-wall.com</a>></span><br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div link="blue" vlink="purple" lang="EN-US"><div><p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">Hi Olivier,<u></u><u></u></span></p><p class="MsoNormal">
<span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"><u></u> <u></u></span></p><p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">It if occurs only on the sidecar, I would imagine this is either a defective sidecar/Polycom phone, or a defective PoE switch not giving enough power. Changing PoE port would eliminate of confirm the PoE port being the issue, but I’m betting on a Polycom defect.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"><u></u> <u></u></span></p><p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">Make sure the PoE port is configured (if it`s a smart switch) to send maximum power to the port, with a sidecar I think the phone requires 12W. <u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"><u></u> <u></u></span></p><p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">Regards,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"><u></u> <u></u></span></p><p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">Mike<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"><br></span></p></div></div></blockquote><div><br>Hello,<br><br>As suggested here, we tried this morning, to check if the problem could come from PoE.<br>
<br>When my collegue arrived there, he had the chance to see the sidecar in its "broken mode": names missing on the LCD screen and so on.<br>Plugging a power supplying instantly solved the issue (no need to reboot anything).<br>
<br>I still can explain myself why a PoE switch (a Linksys SRW224P) would succeed or fail to deliver power to a plugged IP phone, given that only a couple of Polycom phones are using this switch a power source.<br><br>Thanks for everyone.<br>
Cheers<br></div></div>