<br><br><div class="gmail_quote">2011/11/30 Danny Nicholas <span dir="ltr"><<a href="mailto:danny@debsinc.com">danny@debsinc.com</a>></span><br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div link="blue" vlink="purple" lang="EN-US"><div><p class="MsoNormal"><b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif";">From:</span></b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif";"> <a href="mailto:asterisk-users-bounces@lists.digium.com" target="_blank">asterisk-users-bounces@lists.digium.com</a> [mailto:<a href="mailto:asterisk-users-bounces@lists.digium.com" target="_blank">asterisk-users-bounces@lists.digium.com</a>] <b>On Behalf Of </b>Olivier<br>
<b>Sent:</b> Wednesday, November 30, 2011 9:27 AM<br><b>To:</b> Asterisk Users Mailing List - Non-Commercial Discussion<br><b>Subject:</b> [asterisk-users] Issue with Polycom SPIP650 and its sidecar<u></u><u></u></span></p>
<div><div></div><div class="h5"><p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal">Hello,<br><br>On one location, I've got from time to time (let say one a week) the following issue :<br>the phone SoundPoint 650 works ok (can call or answer, display and sound are ok),<br>
the sidecar looses its display : entries on sidecar's LCD screen are not displayed anymore, or names are truncated, or BLF are not shown or updated.<br><br>I only have one SPIP650 on this system so I can't compare with others.<br>
<br>What could be the root cause of this ?<br><br>Regards<u></u><u></u></p><p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"><u></u> <u></u></span></p>
</div></div><p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">I doubt it is an Asterisk related issue, but what version of Asterisk is the phone running on? </span></p>
</div></div></blockquote><div>1.6.1.18 <br></div><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"><div link="blue" vlink="purple" lang="EN-US">
<div><p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"> The most likely probabilities as I see them are (1) network or power issue (2) hardware problem with the phone (3) provisioning issue with the phone (bad sip.ld or such). You could investigate /var/log/asterisk/full to see what kind of call activity occurs around these failures.</span></p>
</div></div></blockquote><div>I agree with your list of probabilities. <br></div><div>The trouble is at the moment, I need phone user help to detect when sidecar display is stopping or restarting : if I could read by myself somewhere something meaning "the sidecar is doing wrong", that would be perfect :-(<br>
<br><br>If someone could testify about a successfull (or unsuccessful) experience with the same hardware, that would also help.<br> </div><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div link="blue" vlink="purple" lang="EN-US"><div><p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"><u></u><u></u></span></p></div></div>
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