We provide hosted service to small and medium business customers. We allow customers to use their own low-end internet service if they are small, with lots of warnings about potential issues. Our most reliable "enterprise" quality connection comes from a local WiMAX-based ISP. They provide a VLAN right to our gear in shared facilities with guaranteed 3ms latency and essentially no jitter, MOS scoring, the works. Unfortunately finding another one of these in another city is not easy.<div>
<br></div><div>If a customer wants to use their own DSL/cable service, we do some testing to try to get a feel for the quality of the connection. We also eliminate old routers that may not deal with VoIP well. There's no way to guarantee this connection, but we have some reasonable success with them, as well as some glaring problems with certain locations. We've figured out what parts of the city are problematic or reliable for each of the carriers. One that has worked particularly well is Integra with their bonded DSL server (two bonded DSL circuits).</div>
<div><br><br><div class="gmail_quote">On Fri, Nov 11, 2011 at 7:37 AM, eherr <span dir="ltr"><<a href="mailto:email.eherr9633@gmail.com">email.eherr9633@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
<div lang="EN-US" link="blue" vlink="purple"><div><div><p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">If you are providing a hosted phone system to customers, how do you deliver the calls?<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"><u></u> <u></u></span></p><p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">If you are a end user, how does your provider deliver the calls to you?<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"><u></u> <u></u></span></p><p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">The reason I ask is I read and hear a lot of issues where people are getting dropped calls or service being completely down because the end user is receiving their SIP connections over the internet, the local cable/dsl provider.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"><u></u> <u></u></span></p><p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">What should an end user look for in a ISP/ITSP when choosing a VoIP provider in regards to the most reliable service? <u></u><u></u></span></p>
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