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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Hm, I see what you mean.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>What I must add, the phones are registered on a different PBX, and not on the asterisk which is handling the queues…<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] <b>On Behalf Of </b>Danny Nicholas<br><b>Sent:</b> maandag 7 november 2011 17:37<br><b>To:</b> 'Asterisk Users Mailing List - Non-Commercial Discussion'<br><b>Subject:</b> Re: [asterisk-users] bug in queuemanager?<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Call 1 was from 346 to 900. The log in the link provided shows it correctly being in local/901 (line 8) from the queue and redialed (line 9). Line 12 seems to be in sync with lines 8 and 9 but the one I would question is line 11. You have 4 active calls when it seems there should be 3 – 1 each for queue connect to agent and 1 for the transferred call.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] <b>On Behalf Of </b>Henry Dogger<br><b>Sent:</b> Monday, November 07, 2011 10:09 AM<br><b>To:</b> Asterisk Users Mailing List - Non-Commercial Discussion<br><b>Subject:</b> Re: [asterisk-users] bug in queuemanager?<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Yes I do </span><span style='font-size:11.0pt;font-family:Wingdings;color:#1F497D'>J</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> here is the output <a href="http://pastebin.com/qpWqdA50">http://pastebin.com/qpWqdA50</a><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I don’t put the cdr’s in csv but in database, so not sure what you want from the db </span><span style='font-size:11.0pt;font-family:Wingdings;color:#1F497D'>J</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <a href="mailto:asterisk-users-bounces@lists.digium.com">asterisk-users-bounces@lists.digium.com</a> <a href="mailto:[mailto:asterisk-users-bounces@lists.digium.com]">[mailto:asterisk-users-bounces@lists.digium.com]</a> <b>On Behalf Of </b>Danny Nicholas<br><b>Sent:</b> maandag 7 november 2011 16:46<br><b>To:</b> 'Asterisk Users Mailing List - Non-Commercial Discussion'<br><b>Subject:</b> Re: [asterisk-users] bug in queuemanager?<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Do you have an isolated environment where you can do a “core show channels verbose” after the transfer, but before the end of the call? My suspicion is that you are spawning a phantom local call. Also, what does this merriment look like in Master.csv?<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <a href="mailto:asterisk-users-bounces@lists.digium.com">asterisk-users-bounces@lists.digium.com</a> <a href="mailto:[mailto:asterisk-users-bounces@lists.digium.com]">[mailto:asterisk-users-bounces@lists.digium.com]</a> <b>On Behalf Of </b>Henry Dogger<br><b>Sent:</b> Monday, November 07, 2011 9:39 AM<br><b>To:</b> Asterisk Users Mailing List - Non-Commercial Discussion<br><b>Subject:</b> Re: [asterisk-users] bug in queuemanager?<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Nope, I encounter this with blind transfer as well as attended transfer….<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <a href="mailto:asterisk-users-bounces@lists.digium.com">asterisk-users-bounces@lists.digium.com</a> <a href="mailto:[mailto:asterisk-users-bounces@lists.digium.com]">[mailto:asterisk-users-bounces@lists.digium.com]</a> <b>On Behalf Of </b>Danny Nicholas<br><b>Sent:</b> maandag 7 november 2011 16:16<br><b>To:</b> 'Asterisk Users Mailing List - Non-Commercial Discussion'<br><b>Subject:</b> Re: [asterisk-users] bug in queuemanager?<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Have you posted this to the forum “Asterisk Support” on asterisk.org? One thing I see is that you are doing an attended transfer (*2) vs a blind transfer (#1); that could be causing some sort of problem.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <a href="mailto:asterisk-users-bounces@lists.digium.com">asterisk-users-bounces@lists.digium.com</a> <a href="mailto:[mailto:asterisk-users-bounces@lists.digium.com]">[mailto:asterisk-users-bounces@lists.digium.com]</a> <b>On Behalf Of </b>Henry Dogger<br><b>Sent:</b> Monday, November 07, 2011 8:44 AM<br><b>To:</b> Asterisk Users Mailing List - Non-Commercial Discussion<br><b>Subject:</b> Re: [asterisk-users] bug in queuemanager?<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Perhaps some help on where to look myself?<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <a href="mailto:asterisk-users-bounces@lists.digium.com">asterisk-users-bounces@lists.digium.com</a> <a href="mailto:[mailto:asterisk-users-bounces@lists.digium.com]">[mailto:asterisk-users-bounces@lists.digium.com]</a> <b>On Behalf Of </b>Henry Dogger<br><b>Sent:</b> donderdag 3 november 2011 17:12<br><b>To:</b> Asterisk Users Mailing List - Non-Commercial Discussion<br><b>Subject:</b> Re: [asterisk-users] bug in queuemanager?<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Anyone?<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <a href="mailto:asterisk-users-bounces@lists.digium.com">asterisk-users-bounces@lists.digium.com</a> <a href="mailto:[mailto:asterisk-users-bounces@lists.digium.com]">[mailto:asterisk-users-bounces@lists.digium.com]</a> <b>On Behalf Of </b>Henry Dogger<br><b>Sent:</b> dinsdag 1 november 2011 13:00<br><b>To:</b> Asterisk Users Mailing List - Non-Commercial Discussion<br><b>Subject:</b> Re: [asterisk-users] bug in queuemanager?<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Sorry it took me a while, but I was ill for a few days </span><span style='font-size:11.0pt;font-family:Wingdings;color:#1F497D'>J</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Part1: <a href="http://pastebin.com/SZqgxh7B">http://pastebin.com/SZqgxh7B</a><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Part2: <a href="http://pastebin.com/gfJtVVRE">http://pastebin.com/gfJtVVRE</a><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>In this log a call from extension 346 is made to queue 900.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Queue 900 has 1 agent namely agent 300 which is logged on at extension 204.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Queue 901 has 1 agent namely agent 301 which is logged on at extension 203.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Agent 300 answers call from 346 and transfers this call to queue 901.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>After agent 301 has answered this forwarded call (caller 346) a new call from 346 arrives at queue 901.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>After agent 301 hangs up the call, the new call from 346 is presented immediately without any wrap-up time.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Hope this logging helps…<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Greetings,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Henry<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <a href="mailto:asterisk-users-bounces@lists.digium.com">asterisk-users-bounces@lists.digium.com</a> <a href="mailto:[mailto:asterisk-users-bounces@lists.digium.com]">[mailto:asterisk-users-bounces@lists.digium.com]</a> <b>On Behalf Of </b>Warren Selby<br><b>Sent:</b> dinsdag 25 oktober 2011 18:07<br><b>To:</b> Asterisk Users Mailing List - Non-Commercial Discussion<br><b>Subject:</b> Re: [asterisk-users] bug in queuemanager?<o:p></o:p></span></p></div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>On Tue, Oct 25, 2011 at 7:25 AM, Henry Dogger <<a href="mailto:h.dogger@telecats.nl">h.dogger@telecats.nl</a>> wrote:<o:p></o:p></p><div><div><p class=MsoNormal>Customer 200 calls to queue 900, Agent 300 answers but tells Customer 200 that he should be at Queue 901 and transfers Customer 200 (using *2) to Queue 901. Agent 301 now gets the call from Queue 901 with Customer 200, answers the calls etc. After disconnect a new call arrivers immediately from Queue 901, without any wrap-up time. This should be considered as a bug IMO.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Any ideas on how to fix, workaround this problem?<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><o:p> </o:p></p></div></div><div><p class=MsoNormal><br>Please share the CLI output of such a situation, with the verbosity and debugging both set to 10 ('core set verbose 10' and 'core set debug 10' from the asterisk CLI), it may shed some light on whether this is a bug or a "feature". <o:p></o:p></p></div></div><p class=MsoNormal style='margin-bottom:12.0pt'><br>-- <br>Thanks,<br>--Warren Selby, dCAP<br><a href="http://www.selbytech.com" target="_blank">http://www.SelbyTech.com</a><o:p></o:p></p></div></body></html>