<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
<html>
<head>
<meta content="text/html; charset=ISO-8859-1"
http-equiv="Content-Type">
</head>
<body text="#000000" bgcolor="#ffffff">
<br>
<br>
On 10/11/2011 04:24 AM, bilal ghayyad wrote:
<blockquote
cite="mid:1318325086.57107.YahooMailMobile@web162011.mail.bf1.yahoo.com"
type="cite">
<table border="0" cellpadding="0" cellspacing="0">
<tbody>
<tr>
<td style="font: inherit;" valign="top">
<div>Dear all;<br>
<br>
I have three agents and I need the calls to be always
send for agent1 and if he is busy then to be sent for
agent2 and if he is busy then to be sent for agent3 and
if all busy then to stay in the waiting until one of
those three agents is available. How?<br>
Do I have to set the strategy to be linear? And is there
any other settings?<br>
<br>
Thanks for the help in advance. <br>
Regards <br>
Bilal</div>
</td>
</tr>
</tbody>
</table>
<pre wrap="">
<fieldset class="mimeAttachmentHeader"></fieldset></pre>
</blockquote>
For Ring Order....<br>
<br>
If you are defining your agents in queues.conf, the linear strategy
is all you need. Just define the agents in the order you wish to
ring.<br>
<br>
If you are using Dynamic agents, then set the strategy to linear and
then assign each member(agent) a different penalty at login.<br>
<br>
For instance:<br>
agent1 penalty 10<br>
agent2 penalty 20<br>
agent3 penalty 30<br>
<br>
NOTE: You can assign penalty of 1,2,3 as well. I just like to leave
room to insert someone in between.<br>
<br>
For Joining queue when agents are busy...<br>
<br>
You should think about your answers to the joinempty and the
leavewhenempty options in queues.conf<br>
<br>
<br>
A really good reference for this information is the sample config
file in the source tree. Look for configs/queues.conf.sample
There is a lot of good information there.<br>
<pre class="moz-signature" cols="72">
--
"The truth speaks for itself. I'm just the messenger."
Lyta Alexander - Babylon 5
</pre>
</body>
</html>