<div><br></div><div>Each queue is separate and does not see what other queues are doing.<br></div><div>l.</div><div><br></div><br><div class="gmail_quote">2011/3/23 Marcos Setim <span dir="ltr"><<a href="mailto:m.setim@gmail.com">m.setim@gmail.com</a>></span><br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">Hello,<br>
<br>
I have three queues (F1,F2,F3) with default queue weight and three<br>
agents (A1,A2,A2) with default agent penalty. If the three agents are<br>
busy and tt same time a caller (C1) enter in the queue F1, and after<br>
20 seconds a second caller (C2) enter in the queue F2. So, few seconds<br>
later, the agent (A1) state comes to availabe. In this case the<br>
asterisk deliveries the caller (C2) to agent (A1), but the in the<br>
queue (F1) caller (C1) waiting time is bigger compared to caller (C2)<br>
of queue (F2).<br>
<br>
How should be the ACD behavior between queues in this case?<br>
How the asterisk distributes incoming calls when the queues and agents<br>
are the same weight/penalty?<br>
<br>
Thanks,<br>
</blockquote></div><br>-- <br>Loway - home of QueueMetrics - <a href="http://queuemetrics.com">http://queuemetrics.com</a><br><br>