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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Hey all,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I’m in the process of writing a few applications that are going to either monitor the queue (number of calls, positions, etc) or respond to answering a queue call (if you answer, a window pops up with info about caller, hold time, etc.). I’m writing this in C# but language isn’t important. I’m not looking for a hand out on code, what I’m really interested in is theory or logic. How are other people watching the call come into the queue and watch it from there. What events are you watching?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I’ve already got the app to recognize the “packets” of information from the AMI so I can handle them accordingly. I know how to action off of the AgentConnect part but what I’m missing is how to tie that back into the call (Caller ID, etc.). I know the first response will be use the Uniqueid for the call but how? What are your methods for tracking it? How do you know it even entered the queue?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Also, as I’m writing this, if anyone would like to help out or share code I’m up for it. I’ll make my code available to all interested in doing this in C# (it’s pretty painless).<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thanks!<o:p></o:p></p><p class=MsoNormal>Louis<o:p></o:p></p></div></body></html>