<html><body bgcolor="#FFFFFF"><div>Sorry for the top post - this is from my phone. </div><div><br></div><div>Sounds like the issue may actually be with the AGI that is handling your ACD queue. I've used the built-in Queue() command to handle situations like you describe without running into the issues you detailed. And that's with Polycom phones, too. </div><div><br></div><div>Without more details, I'm not sure how much help you're going to get. Show us some console output of the issue, capture the proper debug logs, etc, and perhaps you'll find more help. </div><div><br>Thanks,<div>--Warren Selby, dCAP</div></div><div><br>On Feb 23, 2011, at 11:57 AM, vip killa <<a href="mailto:vipkilla@gmail.com">vipkilla@gmail.com</a>> wrote:<br><br></div><div></div><blockquote type="cite"><div>I'm sorry i don't know what you mean by natively. I'm almost certain the queue is handled via AGI and not using asterisk's queue. <br><br><div class="gmail_quote">On Wed, Feb 23, 2011 at 12:52 PM, Danny Nicholas <span dir="ltr"><<a href="mailto:danny@debsinc.com"><a href="mailto:danny@debsinc.com">danny@debsinc.com</a></a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
<div lang="EN-US" link="blue" vlink="blue">
<div>
<p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size:10.0pt;font-family:Arial;color:navy">Do you use the Queue command “natively” or
from the AGI? In the example you gave, if you did a “core show channels”, I
assume that Agent007 would be idle, but ineligible for Queue activity.</span></font></p>
<p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size:10.0pt;font-family:Arial;color:navy"> </span></font></p>
<div>
<div class="MsoNormal" align="center" style="text-align:center"><font size="3" face="Times New Roman"><span style="font-size:12.0pt">
<hr size="2" width="100%" align="center">
</span></font></div>
<p class="MsoNormal"><b><font size="2" face="Tahoma"><span style="font-size:10.0pt;font-family:Tahoma;font-weight:bold">From:</span></font></b><font size="2" face="Tahoma"><span style="font-size:10.0pt;font-family:Tahoma">
<a href="mailto:asterisk-users-bounces@lists.digium.com" target="_blank"><a href="mailto:asterisk-users-bounces@lists.digium.com">asterisk-users-bounces@lists.digium.com</a></a>
[mailto:<a href="mailto:asterisk-users-bounces@lists.digium.com" target="_blank"><a href="mailto:asterisk-users-bounces@lists.digium.com">asterisk-users-bounces@lists.digium.com</a></a>] <b><span style="font-weight:bold">On Behalf Of </span></b>vip killa<br>
<b><span style="font-weight:bold">Sent:</span></b> Wednesday, February 23, 2011
11:37 AM</span></font></p><div><div><font size="2" face="Tahoma"></font></div><div class="h5"><font size="2" face="Tahoma"><br>
<b><span style="font-weight:bold">To:</span></b> Asterisk
Users Mailing List - Non-Commercial Discussion<br>
<b><span style="font-weight:bold">Subject:</span></b> Re: [asterisk-users]
REFER and dialplan broken (as documented inchan_sip.c on line 11951)</font></div></div><p></p>
</div><div><div></div><div class="h5">
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt"> </span></font></p>
<div>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt">Sure, it really manifests itself whenever using AGI for call flow, but
this is how it affects us...</span></font></p>
</div>
<div>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt">incoming call -> queue -> agent007 -> xfer -> pussygalore</span></font></p>
</div>
<div>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt">now the AGI/dialplan thinks agent007 is on phone with pussygalore until
that xfered call terminates so if another call comes into queue while
pussygalore is on the phone w/ that xfered call, agent007 will not even be
attempted by queue</span></font></p>
</div>
<div>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt"> </span></font></p>
</div>
<div>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt">I'm sure there could be other scenarios in which this REFER issue could
pose a problem but this is the most consequential scenario which we have to
deal with everyday.</span></font></p>
</div>
<div>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt"> </span></font></p>
</div>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt"> </span></font></p>
<div>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt">On Wed, Feb 23, 2011 at 12:23 PM, Danny Nicholas <<a href="mailto:danny@debsinc.com" target="_blank"><a href="mailto:danny@debsinc.com">danny@debsinc.com</a></a>> wrote:</span></font></p>
<div link="blue" vlink="blue">
<div>
<p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size:10.0pt;font-family:Arial;color:navy">I use Polycom 501’s and use the Transfer Key to send inbound calls
to other extensions. Can you give me an A-B-C example of how this problem
manifests itself?</span></font></p>
<p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size:10.0pt;font-family:Arial;color:navy"> </span></font></p>
<div>
<div class="MsoNormal" align="center" style="text-align:center"><font size="3" face="Times New Roman"><span style="font-size:12.0pt">
<hr size="2" width="100%" align="center">
</span></font></div>
<p class="MsoNormal"><b><font size="2" face="Tahoma"><span style="font-size:10.0pt;font-family:Tahoma;font-weight:bold">From:</span></font></b><font size="2" face="Tahoma"><span style="font-size:10.0pt;font-family:Tahoma"> <a href="mailto:asterisk-users-bounces@lists.digium.com" target="_blank"><a href="mailto:asterisk-users-bounces@lists.digium.com">asterisk-users-bounces@lists.digium.com</a></a>
[mailto:<a href="mailto:asterisk-users-bounces@lists.digium.com" target="_blank"><a href="mailto:asterisk-users-bounces@lists.digium.com">asterisk-users-bounces@lists.digium.com</a></a>]
<b><span style="font-weight:bold">On Behalf Of </span></b>vip killa<br>
<b><span style="font-weight:bold">Sent:</span></b> Wednesday, February 23, 2011
11:11 AM</span></font></p>
<div>
<p class="MsoNormal"><font size="2" face="Tahoma"><span style="font-size:10.0pt;font-family:Tahoma"><br>
<b><span style="font-weight:bold">To:</span></b> Asterisk
Users Mailing List - Non-Commercial Discussion</span></font></p>
</div>
<div>
<div>
<p class="MsoNormal"><b><font size="2" face="Tahoma"><span style="font-size:10.0pt;font-family:Tahoma;font-weight:bold">Subject:</span></font></b><font size="2" face="Tahoma"><span style="font-size:10.0pt;font-family:Tahoma"> Re:
[asterisk-users] REFER and dialplan broken (as documented inchan_sip.c on line
11951)</span></font></p>
</div>
</div>
</div>
<div>
<div>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt"> </span></font></p>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt">Interesting but
the issue I'm having relates to Inbound and Outbound REFERs since I'm using
Polycom's Transfer softkey (which allows for both Inbound and Outbound
Transfers). I know this is not an issue when using Asterisk's built-in transfer
(only allows Inbound transfers).</span></font></p>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><font size="3" face="Times New Roman"><span style="font-size:12.0pt"> </span></font></p>
<div>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt">On Wed, Feb 23,
2011 at 12:01 PM, Danny Nicholas <<a href="mailto:danny@debsinc.com" target="_blank"><a href="mailto:danny@debsinc.com">danny@debsinc.com</a></a>> wrote:</span></font></p>
<div link="blue" vlink="blue">
<div>
<p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size:10.0pt;font-family:Arial;color:navy">Have you read this thread?</span></font></p>
<p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size:10.0pt;font-family:Arial;color:navy"><a href="http://forums.digium.com/viewtopic.php?t=74418" target="_blank"><a href="http://forums.digium.com/viewtopic.php?t=74418">http://forums.digium.com/viewtopic.php?t=74418</a></a></span></font></p>
<p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size:10.0pt;font-family:Arial;color:navy"> </span></font></p>
<p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size:10.0pt;font-family:Arial;color:navy"> </span></font></p>
<div>
<div class="MsoNormal" align="center" style="text-align:center"><font size="3" face="Times New Roman"><span style="font-size:12.0pt">
<hr size="2" width="100%" align="center">
</span></font></div>
<p class="MsoNormal"><b><font size="2" face="Tahoma"><span style="font-size:10.0pt;font-family:Tahoma;font-weight:bold">From:</span></font></b><font size="2" face="Tahoma"><span style="font-size:10.0pt;font-family:Tahoma"> <a href="mailto:asterisk-users-bounces@lists.digium.com" target="_blank"><a href="mailto:asterisk-users-bounces@lists.digium.com">asterisk-users-bounces@lists.digium.com</a></a>
[mailto:<a href="mailto:asterisk-users-bounces@lists.digium.com" target="_blank"><a href="mailto:asterisk-users-bounces@lists.digium.com">asterisk-users-bounces@lists.digium.com</a></a>]
<b><span style="font-weight:bold">On Behalf Of </span></b>vip killa<br>
<b><span style="font-weight:bold">Sent:</span></b> Wednesday, February 23, 2011
10:36 AM</span></font></p>
<div>
<p class="MsoNormal"><font size="2" face="Tahoma"><span style="font-size:10.0pt;font-family:Tahoma"><br>
<b><span style="font-weight:bold">To:</span></b> Asterisk
Users Mailing List - Non-Commercial Discussion</span></font></p>
</div>
<p class="MsoNormal"><b><font size="2" face="Tahoma"><span style="font-size:10.0pt;font-family:Tahoma;font-weight:bold">Subject:</span></font></b><font size="2" face="Tahoma"><span style="font-size:10.0pt;font-family:Tahoma"> Re: [asterisk-users] REFER and
dialplan broken (as documented inchan_sip.c on line 11951)</span></font></p>
</div>
<div>
<div>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt"> </span></font></p>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt">I did not see this
issue anywhere on <a href="http://issues.asterisk.org" target="_blank"><a href="http://issues.asterisk.org">issues.asterisk.org</a></a></span></font></p>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><font size="3" face="Times New Roman"><span style="font-size:12.0pt">Can you give me a
reference number to the issue? Also, it is a problem with all releases of
asterisk.</span></font></p>
<div>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt">On Wed, Feb 23,
2011 at 11:28 AM, Danny Nicholas <<a href="mailto:danny@debsinc.com" target="_blank"><a href="mailto:danny@debsinc.com">danny@debsinc.com</a></a>> wrote:</span></font></p>
<div link="blue" vlink="purple">
<div>
<div>
<div class="MsoNormal" align="center" style="text-align:center"><font size="3" face="Times New Roman"><span style="font-size:12.0pt">
<hr size="2" width="100%" align="center">
</span></font></div>
<p class="MsoNormal"><b><font size="2" face="Tahoma"><span style="font-size:10.0pt;font-family:Tahoma;font-weight:bold">From:</span></font></b><font size="2" face="Tahoma"><span style="font-size:10.0pt;font-family:Tahoma"> <a href="mailto:asterisk-users-bounces@lists.digium.com" target="_blank"><a href="mailto:asterisk-users-bounces@lists.digium.com">asterisk-users-bounces@lists.digium.com</a></a>
[mailto:<a href="mailto:asterisk-users-bounces@lists.digium.com" target="_blank"><a href="mailto:asterisk-users-bounces@lists.digium.com">asterisk-users-bounces@lists.digium.com</a></a>]
<b><span style="font-weight:bold">On Behalf Of </span></b>vip killa<br>
<b><span style="font-weight:bold">Sent:</span></b> Wednesday, February 23, 2011
10:11 AM<br>
<b><span style="font-weight:bold">To:</span></b> Asterisk
Users Mailing List - Non-Commercial Discussion<br>
<b><span style="font-weight:bold">Subject:</span></b> [asterisk-users] REFER
and dialplan broken (as documented inchan_sip.c on line 11951)</span></font></p>
</div>
<div>
<div>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt"> </span></font></p>
<div>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt">There is a problem
when transferring calls using REFER, asterisk does not notify
dialplan. I've been told to use AMI as a workaround to notify my
dialplan/routing program but that would require a huge change to our
software. I was wondering if there is any intention of fixing this
problem.</span></font></p>
</div>
<div>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt">Here is issue as
stated in chan_sip.c</span></font></p>
</div>
<div>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt">"this is
currently broken as we have no way of telling the dialplan engine whether
a transfer succeeds or fails."</span></font></p>
</div>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt">Thanks. </span></font></p>
<p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size:10.0pt;font-family:Arial;color:navy"> </span></font></p>
</div>
</div>
<p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size:10.0pt;font-family:Arial;color:navy">I’m quite certain that this problem is being considered (for
reference, this is a 1.8.X issue). If you aren’t satisfied with the
progress being made, you should research your own solution and/or offer a
bounty.</span></font></p>
</div>
</div>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt"><br>
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