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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] <b><span style='font-weight:
bold'>On Behalf Of </span></b>vip killa<br>
<b><span style='font-weight:bold'>Sent:</span></b> Wednesday, February 23, 2011
12:44 PM<br>
<b><span style='font-weight:bold'>To:</span></b> <st1:PersonName w:st="on">Asterisk
Users Mailing List - Non-Commercial Discussion</st1:PersonName><br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [asterisk-users]
REFER and dialplan broken (as documented inchan_sip.c on line 11951)</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>I recognize all the options given yet as I explained before they are
not viable. I do not have the resources to pay someone, I do not have the
expertise to fix this issue because according to an asterisk developer
"any fix in that area would be deeply architectural in nature"...
what other options are there?<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><snip><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>From what I see, the “source fix” on the Asterisk level
would indeed be a major undertaking. But since you are using an AGI to
control the Queue command instead of using it from the dialplan, you have more
control over this problem than you realize. For simplicity of
illustration, let’s say your AGI simply wants to take a call and send it
to the next agent in the queue. Your Agents are Agent007, AgentQ and
AgentM. Because you did the Polycom transfer from Agent007 to
pussygalore, Agent007 is marked as busy in the queue although the call is no
longer active for 007. One possible workaround would be to have a duplicate “bail
queue” set up the same way. If my AGI does a “core show
channels” and sees that 007 is not on the phone, I can do queue(bail)
instead of queue(normal).<o:p></o:p></span></font></p>
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