<div><br></div><div>Why not an unattended transfer to the queue itself, or a different queue?</div><div>l.</div><div><br></div><br><div class="gmail_quote">2011/1/10 Olivier <span dir="ltr"><<a href="mailto:oza_4h07@yahoo.fr">oza_4h07@yahoo.fr</a>></span><br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">Hi,<br><br>For a call center, I'm studying how I can offer agents the ability to reject an incoming call using a custom application.<br>
As you can guess, in this case, rejecting a call means "let another agent answer this call" (it<br>
doesn't mean "end this call").<br><br>The only way I could imagine for this to happen, would be to redirect the caller to a conference room, then hangup<br>the agent call leg and then redirect the caller back to the appropriate queue, hoping the caller wouldn't be once again<br>
forwarded to the busy agent.<br><br>Which way to implement this would you suggest or recommend ?<br><br>Regards<br>
</blockquote></div><br clear="all"><br>-- <br>Loway - home of QueueMetrics - <a href="http://queuemetrics.com">http://queuemetrics.com</a><br><br>