<br><br><div class="gmail_quote">2011/1/11 Lenz Emilitri <span dir="ltr"><<a href="mailto:lenz.loway@gmail.com">lenz.loway@gmail.com</a>></span><br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div><br></div><div>Why not an unattended transfer to the queue itself, or a different queue?</div><div>l.</div></blockquote><div><br>I was afraid that the incoming call could be presented to the same agent again.<br>Thinking back about it, it seems to fit what I'm after.<br>
<br>Thanks !<br></div></div><br>