Hi,<br><br>For a call center, I'm studying how I can offer agents the ability to reject an incoming call using a custom application.<br>As you can guess, in this case, rejecting a call means "let another agent answer this call" (it<br>
doesn't mean "end this call").<br><br>The only way I could imagine for this to happen, would be to redirect the caller to a conference room, then hangup<br>the agent call leg and then redirect the caller back to the appropriate queue, hoping the caller wouldn't be once again<br>
forwarded to the busy agent.<br><br>Which way to implement this would you suggest or recommend ?<br><br>Regards<br>