Hi <span class="Apple-style-span" style="font-family: 'Droid Sans', arial, sans-serif; font-size: 13px; border-collapse: collapse; color: rgb(32, 32, 32); ">Phuong Hoang,</span><div><font class="Apple-style-span" color="#202020" face="'Droid Sans', arial, sans-serif"><span class="Apple-style-span" style="border-collapse: collapse;"><br>
</span></font></div><div><font class="Apple-style-span" color="#202020" face="'Droid Sans', arial, sans-serif"><span class="Apple-style-span" style="border-collapse: collapse;">Without openSER you can use with Asterisk itself for 7 to 10 employees. Actually what is your workaround, do you want to route the incoming call to play message then to a queue and finally the call will answered by a team... like this...?</span></font></div>
<div><font class="Apple-style-span" color="#202020" face="'Droid Sans', arial, sans-serif"><span class="Apple-style-span" style="border-collapse: collapse;"><br></span></font></div><div><font class="Apple-style-span" color="#202020" face="'Droid Sans', arial, sans-serif"><span class="Apple-style-span" style="border-collapse: collapse;">If yes then you can do very easily by using Trixbox...<br>
</span></font><br><div class="gmail_quote">On Tue, Nov 16, 2010 at 9:58 AM, Cary Fitch <span dir="ltr"><<a href="mailto:caryf@usawide.net">caryf@usawide.net</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
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<p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size:10.0pt;font-family:Arial;color:navy">Sorry, I don’t have any experience in the
call center area.</span></font></p>
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<p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size:10.0pt;font-family:Arial;color:navy">Cary</span></font></p>
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<p class="MsoNormal"><b><font size="2" face="Tahoma"><span style="font-size:10.0pt;font-family:Tahoma;font-weight:bold">From:</span></font></b><font size="2" face="Tahoma"><span style="font-size:10.0pt;font-family:Tahoma">
<a href="mailto:asterisk-users-bounces@lists.digium.com" target="_blank">asterisk-users-bounces@lists.digium.com</a>
[mailto:<a href="mailto:asterisk-users-bounces@lists.digium.com" target="_blank">asterisk-users-bounces@lists.digium.com</a>] <b><span style="font-weight:bold">On Behalf Of </span></b>Phuong Hoang<br>
<b><span style="font-weight:bold">Sent:</span></b> Monday, November 15, 2010
10:15 PM<br>
<b><span style="font-weight:bold">To:</span></b> Asterisk
Users Mailing List - Non-Commercial Discussion<br>
<b><span style="font-weight:bold">Subject:</span></b> Re: [asterisk-users] How
to construct a call center on asterisk</span></font></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><font size="3" face="Times New Roman"><span style="font-size:12.0pt">Thanks Cary,<br>
<br>
I constructed IVR (<b><span style="font-weight:bold">Interactive Voice Response</span></b>)
system on asterisk and now i want to construct a call center to support IVR
system.The call center that i want to construct has 7-8 employees so that i
don`t want to buy it. I found on internet and guided using Open SIP Server with
asterisk to construct a call center but i don`t know how to do now. Do you know
using Open SIP Server with asterisk to do?please help me!<br>
Thanks and best regards.<br>
<br>
Phuong Hoang.</span></font></p>
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<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt">On Tue, Nov 16, 2010 at 10:32 AM, Cary Fitch
<<a href="mailto:caryf@usawide.net" target="_blank">caryf@usawide.net</a>> wrote:</span></font></p>
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<p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size:10.0pt;font-family:Arial;color:navy">That is a broad question.</span></font></p>
<p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size:10.0pt;font-family:Arial;color:navy"> </span></font></p>
<p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size:10.0pt;font-family:Arial;color:navy">If it is a 10-20 person call center, you may do it.</span></font></p>
<p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size:10.0pt;font-family:Arial;color:navy"> </span></font></p>
<p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size:10.0pt;font-family:Arial;color:navy">If it is a high density center with lots of lines, requiring fail
over capability, etc. so that hundreds of employees are not sitting around
during down time, I would suggest “designing it” by buying it from a
manufacturer that has done it before. I know of a company whose name
starts with “X” . There may be others.</span></font></p>
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<p class="MsoNormal"><font size="2" color="navy" face="Arial"><span style="font-size:10.0pt;font-family:Arial;color:navy">Cary</span></font><font size="2" color="navy" face="Arial"><span style="font-size:10.0pt;font-family:Arial;color:navy"> Fitch</span></font></p>
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<p class="MsoNormal"><b><font size="2" face="Tahoma"><span style="font-size:10.0pt;font-family:Tahoma;font-weight:bold">From:</span></font></b><font size="2" face="Tahoma"><span style="font-size:10.0pt;font-family:Tahoma"> <a href="mailto:asterisk-users-bounces@lists.digium.com" target="_blank">asterisk-users-bounces@lists.digium.com</a>
[mailto:<a href="mailto:asterisk-users-bounces@lists.digium.com" target="_blank">asterisk-users-bounces@lists.digium.com</a>]
<b><span style="font-weight:bold">On Behalf Of </span></b>Phuong Hoang<br>
<b><span style="font-weight:bold">Sent:</span></b> Monday, November 15, 2010
8:01 PM<br>
<b><span style="font-weight:bold">To:</span></b> <a href="mailto:asterisk-users@lists.digium.com" target="_blank">asterisk-users@lists.digium.com</a><br>
<b><span style="font-weight:bold">Subject:</span></b> [asterisk-users] How to
construct a call center on asterisk</span></font></p>
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<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt"> </span></font></p>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size:12.0pt">Hi all<br>
Now, i want to construct a call center on asterisk but i don`t know how to do.
Can anyone help me?<br>
Thanks and best regards.</span></font></p>
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