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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] <b><span style='font-weight:
bold'>On Behalf Of </span></b>Bruce B<br>
<b><span style='font-weight:bold'>Sent:</span></b> Monday, October 25, 2010
10:07 AM<br>
<b><span style='font-weight:bold'>To:</span></b> <st1:PersonName w:st="on">Asterisk
Users Mailing List - Non-Commercial Discussion</st1:PersonName><br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [asterisk-users] Best
way to recording the hold time for a Queue agent or an extension</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Thanks for the input.<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Would I have to process each call through a specific dial-plan for the
AMI to be in charge of each call so that it can see the Unique ID of the
channel and the Hold event? Because that seems like a lot of work. If AMI (I
have no experience with it) allows me to open a socket and just read whatever
comes through then it might work for me.<o:p></o:p></span></font></p>
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style='font-size:12.0pt;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>In my experience, AMI is “agnostic” to how
many calls it is handling. Therefore you would identify each call by getting
the uniqueid from the answer event and assigning the remaining events to that
call by matching (whether it would be 1, 100 or 1000 calls).<o:p></o:p></span></font></p>
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