Anything on this guys?<div><br></div><div>I am sure someone had the need to record the HOLD time or maybe it is already being recorded somewhere?</div><div><br></div><div>Any thoughts are appreciated.</div><div><br></div><div>
Thanks,</div><div>Bruce<br><br><div class="gmail_quote">On Wed, Oct 20, 2010 at 3:30 AM, Bruce B <span dir="ltr"><<a href="mailto:bruceb444@gmail.com">bruceb444@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
Hi Everyone,<div><br></div><div>We are using Queuemetrics but it doesn't Record the Hold Time as it's never logged on the queue_log file. However, when an agent or an extension presses HOLD button on their phone, asterisk does create an event for Music On Hold which is logged in the /var/log/asterisk/full.</div>
<div><br></div><div>I want to record the total hold time for an extension and save it with an epoch time stamp.</div><div><br></div><div>What is the best approach to this? read and parse /var/log/asterisk/full in a cron job every few seconds?</div>
<div>Have a presistent PHP-AGI connection to check for hold time events?</div><div><br></div><div>As much detail as possible on above approaches or other ideas are most appreciated.</div><div><br></div><div>Thanks</div>
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