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I would probably do this through the AMI, it should spew out the
info you require. Timestamp when they entered the queue and
timestamp when they get answered.<br>
<br>
On 10/25/2010 05:01 AM, Bruce B wrote:
<blockquote
cite="mid:AANLkTimArP2Q=bFMwEvMR6uBqr2VHZjNnnuE_S-LQ1eS@mail.gmail.com"
type="cite">Anything on this guys?
<div><br>
</div>
<div>I am sure someone had the need to record the HOLD time or
maybe it is already being recorded somewhere?</div>
<div><br>
</div>
<div>Any thoughts are appreciated.</div>
<div><br>
</div>
<div>
Thanks,</div>
<div>Bruce<br>
<br>
<div class="gmail_quote">On Wed, Oct 20, 2010 at 3:30 AM, Bruce
B <span dir="ltr"><<a moz-do-not-send="true"
href="mailto:bruceb444@gmail.com">bruceb444@gmail.com</a>></span>
wrote:<br>
<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt
0.8ex; border-left: 1px solid rgb(204, 204, 204);
padding-left: 1ex;">
Hi Everyone,
<div><br>
</div>
<div>We are using Queuemetrics but it doesn't Record the
Hold Time as it's never logged on the queue_log file.
However, when an agent or an extension presses HOLD button
on their phone, asterisk does create an event for Music On
Hold which is logged in the /var/log/asterisk/full.</div>
<div><br>
</div>
<div>I want to record the total hold time for an extension
and save it with an epoch time stamp.</div>
<div><br>
</div>
<div>What is the best approach to this? read and parse
/var/log/asterisk/full in a cron job every few seconds?</div>
<div>Have a presistent PHP-AGI connection to check for hold
time events?</div>
<div><br>
</div>
<div>As much detail as possible on above approaches or other
ideas are most appreciated.</div>
<div><br>
</div>
<div>Thanks</div>
</blockquote>
</div>
<br>
</div>
</blockquote>
<br>
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