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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Then that likely means your phone have the correct dtmfmode, but the link between you and the provider doesn’t. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Make sure both you and the provider are using the same dtmfmode. My experience shows that sometimes it’s also between your provider and THEIR provider, and sometimes reporting the issue to them helps.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>But of course, verify on your side first.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Mike<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] <b>On Behalf Of </b>Dan Journo<br><b>Sent:</b> Wednesday, October 13, 2010 10:12 AM<br><b>To:</b> Asterisk Users Mailing List - Non-Commercial Discussion<br><b>Subject:</b> Re: [asterisk-users] DMTF Mode<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p><span lang=EN-GB style='color:#1F497D'>> </span><span lang=EN-GB>It depends upon whether you are receiving DTMF or sending, and whether you are using a VoIP protocol or using DAHDI/Zaptel.<o:p></o:p></span></p><p><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Sorry about the lack of info.<o:p></o:p></span></p><p><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>It's a simple SIP only setup. A handful of sip phones, an asterisk server, and a sip provider.<o:p></o:p></span></p><p><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>The DTMF signals from the sip phones are received by Asterisk because they can access features like *1.<o:p></o:p></span></p><p><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>The DTMF signal from the called party are received by Asterisk because they can also access features like *1.<o:p></o:p></span></p><p><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>But, the DTMF tones are not passed through from the Sip Phone to the Called Party.<o:p></o:p></span></p><p><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>The same happens regardless of whether its an incoming or outgoing call.<o:p></o:p></span></p><p><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>That means, if any of my users try to call a company with a menu system, they can't select any options.<o:p></o:p></span></p><p><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>How can I tell if Asterisk is sending the tones through to the provider? I need to find out whether its something I'm doing, or something the provider is doing.<o:p></o:p></span></p><p><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Any ideas?<o:p></o:p></span></p><p><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Thanks<o:p></o:p></span></p><p><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Dan<o:p></o:p></span></p></div></body></html>