<div class="gmail_quote">On Tue, Sep 7, 2010 at 2:56 PM, bilal ghayyad <span dir="ltr"><<a href="mailto:bilmar_gh@yahoo.com">bilmar_gh@yahoo.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
Hi All;<br>
<br>
I would like to use Asterisk for a call center, but really does not know if Asterisk support the following in a good way:<br>
<br>
1) Ability to do an inteligent routing, so to route the call to the proper skill group based on the caller information?<br>
<br>
2) If I can create skill groups and then the agent will login to this skill group.<br>
<br>
3) What about reporting to check the call center performance? How can I get it?<br>
<br>
4) To have integration with the CRM, how to be done? Is it using CTI or how?<br>
<br>
5) Is it possible that agent to login and logout and be ready and not ready?<br>
<br>
Appreciate your kindly advise and help.<br>
Regards<br>
Bilal<br></blockquote><div><br>Hello,<br><br>ViciDial can also do this out of the box. It has skills-based routing as well as queue prioritization and a web-based agent screen that easily integrates with web-based CRM systems. It is also Open Source and has no licensing costs:<br>
<br><a href="http://www.vicidial.org">http://www.vicidial.org</a><br><br>MATT---<br><br><br></div></div>