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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>We deployed a single phone handset (Polycom 331) at a remote site. We have a IPSEC VPN running between the firewall at the remote site and the firewall at the site where our Asterisk/FreePBX box lives. We have used a similar configuration for this site before and it worked fine.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>We gave the phone a static IP address and pointed it to the configuration server on the remote end that has the CFG files for it. The phone starts up, downloads SIP and the “new application” and otherwise seems to be booting normally. Then it gets to the “LAN Properties” screen that shows the phone’s IP address, MAC address and firmware version and then…nothing. It just sits there frozen. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I assume it’s trying to register with the Asterisk server but for some reason that seems to be failing.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I’ve swapped in a different, brand new, Polycom 331 on that spot and it does the exact same thing. From my laptop I can ping the Asterisk server across the VPN just fine. All of the network connectivity looks good, as far as I can tell.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Anybody have a hint for what we should be looking at? I don’t see any obviously blocked ports and the VPN should take care of that anyhow. I’ve looked in Polycom’s KB but it didn’t seem to offer any explanation for what it means when the phone freezes on the LAN properties screen.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Any suggestions welcomed.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:10.0pt;color:navy'>Ben M. Schorr<br>Chief Executive Officer<br>______________________________________________<br></span><b><span style='color:navy'>Roland Schorr & Tower<br></span></b><span style='font-size:10.0pt;color:navy'>1155 Fort Street Mall<br>Honolulu, Hawaii 96813<br>Mobile: 808-782-6306<br>Fax: 808-533-3677<br><a href="http://www.rolandschorr.com/" title="http://www.scgab.com/"><span style='color:blue'>www.rolandschorr.com</span></a><br><a href="mailto:bens@rolandschorr.com"><span style='color:blue'>bens@rolandschorr.com</span></a></span><span style='font-size:10.0pt;font-family:"Times New Roman","serif";color:navy'><o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>