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<div class=WordSection1>
<p class=MsoNormal>All,<o:p></o:p></p>
<p class=MsoNormal>I have multiple Asterisk servers in various locations
running various 1.4 and 1.6 versions (lab and production) and am having trouble
with a new Aastra 6739i (3.0.1.2015) registering. Below is my request to
support and they have looked it over and don’t see anything wrong:<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><i>Support, Can not get a 6739i to register with 3 different
Asterisk servers with varying configurations/versions but can get it to
register with 1 other in particular. From all of the SIP traces that I've
captured, after the 401 Unauthorized is sent from Asterisk to the phone
(including a WWW-Authenticate), the phone continues to send additional REGISTER
messages without the Authorization Digest response. The phones DOES however
send this back when it receives a message from the 1 server. I have gone
through the configuration on all of the different machines and can't find
anything that would appear to change the messages. Note also, that each of
these 4 servers have various 6757i phones in a nearly identical configuration
working properly. Is there something that has changed on the 6739i that would
cause this?<br>
<br>
<o:p></o:p></i></p>
<p class=MsoNormal>See below for a snip of the debug on the Asterisk console:<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>REGISTER
<a href="sip:10.100.250.10:5060">sip:10.100.250.10:5060</a> SIP/2.0</span><span
style='font-size:12.0pt;font-family:"Helvetica","sans-serif"'><o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>Via:
SIP/2.0/UDP 172.16.99.161;branch=z9hG4bK46044b1bcfd826368<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>Max-Forwards:
70<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>From:
<sip:5441@10.100.250.10:5060>;tag=be7edc2ddb<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>To:
<sip:5441@10.100.250.10:5060><o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>Call-ID:
22fd19f44649a42f<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>CSeq:
26366 REGISTER<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>Allow:
INVITE, ACK, CANCEL, BYE, NOTIFY, REFER, OPTIONS, UPDATE, PRACK, SUBSCRIBE,
INFO<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>Allow-Events:
talk, hold, conference<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>Contact:
<sip:5441@172.16.99.161:5060;transport=udp>;+sip.instance="<urn:uuid:00000000-0000-1000-8000-00085D13D80D>";expires=3600<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>Supported:
gruu<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>User-Agent:
Aastra 6739i/3.0.1.38<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>Content-Length:
0<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>SIP/2.0
100 Trying<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>Via:
SIP/2.0/UDP
10.100.250.10:5060;branch=z9hG4bK46044b1bcfd826368;received=172.16.99.161<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>From:
<sip:5441@10.100.250.10:5060>;tag=be7edc2ddb<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>To:
<sip:5441@10.100.250.10:5060><o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>Call-ID:
22fd19f44649a42f<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>CSeq:
26366 REGISTER<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>User-Agent:
Asterisk PBX<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>Allow:
INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>Supported:
replaces<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>Contact:
<sip:5441@10.100.250.10><o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>Content-Length:
0<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>SIP/2.0
401 Unauthorized<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>Via:
SIP/2.0/UDP 10.100.250.10:5060;branch=z9hG4bK46044b1bcfd826368;received=172.16.99.161<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>From:
<sip:5441@10.100.250.10:5060>;tag=be7edc2ddb<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>To:
<sip:5441@10.100.250.10:5060>;tag=as0913c4d5<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>Call-ID:
22fd19f44649a42f<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>CSeq:
26366 REGISTER<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>User-Agent:
Asterisk PBX<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>Allow:
INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>Supported:
replaces<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>WWW-Authenticate:
Digest algorithm=MD5, realm="ourrealm.net",
nonce="71fd68ea"<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>Content-Length:
0<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>REGISTER
<a href="sip:10.100.250.10:5060">sip:10.100.250.10:5060</a> SIP/2.0<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>Via:
SIP/2.0/UDP 172.16.99.161;branch=z9hG4bK46044b1bcfd826368<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>Max-Forwards:
70<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>From:
<sip:5441@10.100.250.10:5060>;tag=be7edc2ddb<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>To:
<sip:5441@10.100.250.10:5060><o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>Call-ID:
22fd19f44649a42f<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>CSeq:
26366 REGISTER<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>Allow:
INVITE, ACK, CANCEL, BYE, NOTIFY, REFER, OPTIONS, UPDATE, PRACK, SUBSCRIBE,
INFO<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>Allow-Events:
talk, hold, conference<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>Contact:
<sip:5441@172.16.99.161:5060;transport=udp>;+sip.instance="<urn:uuid:00000000-0000-1000-8000-00085D13D80D>";expires=3600<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>Supported:
gruu<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>User-Agent:
Aastra 6739i/3.0.1.38<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>Content-Length:
0<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>SIP/2.0
100 Trying<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>Via:
SIP/2.0/UDP
10.100.250.10:5060;branch=z9hG4bK46044b1bcfd826368;received=172.16.99.161<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>From:
<sip:5441@10.100.250.10:5060>;tag=be7edc2ddb<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>To:
<sip:5441@10.100.250.10:5060><o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>Call-ID:
22fd19f44649a42f<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>CSeq:
26366 REGISTER<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>User-Agent:
Asterisk PBX<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>Allow:
INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>Supported:
replaces<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>Contact:
<sip:5441@10.100.250.10><o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>Content-Length:
0<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>SIP/2.0
401 Unauthorized<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>Via:
SIP/2.0/UDP
10.100.250.10:5060;branch=z9hG4bK46044b1bcfd826368;received=172.16.99.161<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>From:
<sip:5441@10.100.250.10:5060>;tag=be7edc2ddb<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>To:
<sip:5441@10.100.250.10:5060>;tag=as0913c4d5<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>Call-ID:
22fd19f44649a42f<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>CSeq:
26366 REGISTER<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>User-Agent:
Asterisk PBX<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>Allow:
INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>Supported:
replaces<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-family:"Helvetica","sans-serif"'>WWW-Authenticate:
Digest algorithm=MD5, realm="ourrealm.net",
nonce="71fd68ea"<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:"Helvetica","sans-serif"'>Content-Length:
0</span><span style='color:blue'><o:p></o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>SIP.conf:<o:p></o:p></p>
<p class=MsoNormal>[general]<o:p></o:p></p>
<p class=MsoNormal>context=default
<o:p></o:p></p>
<p class=MsoNormal>allowguest=no
<o:p></o:p></p>
<p class=MsoNormal>allowoverlap=no
<o:p></o:p></p>
<p class=MsoNormal>realm=ourrealm.net
<o:p></o:p></p>
<p class=MsoNormal>bindport=5060
<o:p></o:p></p>
<p class=MsoNormal>bindaddr=0.0.0.0
<o:p></o:p></p>
<p class=MsoNormal>srvlookup=yes
<o:p></o:p></p>
<p class=MsoNormal>maxexpirey=900<o:p></o:p></p>
<p class=MsoNormal>limitonpeers=yes<o:p></o:p></p>
<p class=MsoNormal>notifyringing=yes<o:p></o:p></p>
<p class=MsoNormal>notifyhold=yes<o:p></o:p></p>
<p class=MsoNormal>callerid="Operator <0>"<o:p></o:p></p>
<p class=MsoNormal>subscribecontext=office-blf<o:p></o:p></p>
<p class=MsoNormal>rtcachefriends=yes<o:p></o:p></p>
<p class=MsoNormal>trustrpid=yes<o:p></o:p></p>
<p class=MsoNormal>generaterpid=yes<o:p></o:p></p>
<p class=MsoNormal>sendrpid=yes<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>DB Entry for Peer:<o:p></o:p></p>
<p class=MsoNormal>mysql> select * from sip_friends where name='5441'\G<o:p></o:p></p>
<p class=MsoNormal>*************************** 1. row
***************************<o:p></o:p></p>
<p class=MsoNormal>
id: 48<o:p></o:p></p>
<p class=MsoNormal>
name: 5441<o:p></o:p></p>
<p class=MsoNormal>
host: dynamic<o:p></o:p></p>
<p class=MsoNormal>
nat: no<o:p></o:p></p>
<p class=MsoNormal>
type: friend<o:p></o:p></p>
<p class=MsoNormal> accountcode: NULL<o:p></o:p></p>
<p class=MsoNormal> amaflags: NULL<o:p></o:p></p>
<p class=MsoNormal> call-limit: 99<o:p></o:p></p>
<p class=MsoNormal> callgroup: NULL<o:p></o:p></p>
<p class=MsoNormal> callerid: Josh<o:p></o:p></p>
<p class=MsoNormal> cancallforward: yes<o:p></o:p></p>
<p class=MsoNormal> canreinvite: no<o:p></o:p></p>
<p class=MsoNormal> context:
office<o:p></o:p></p>
<p class=MsoNormal> defaultip: NULL<o:p></o:p></p>
<p class=MsoNormal> dtmfmode: inband<o:p></o:p></p>
<p class=MsoNormal> fromuser: NULL<o:p></o:p></p>
<p class=MsoNormal> fromdomain: NULL<o:p></o:p></p>
<p class=MsoNormal> insecure: invi<o:p></o:p></p>
<p class=MsoNormal> language: NULL<o:p></o:p></p>
<p class=MsoNormal> mailbox:
NULL<o:p></o:p></p>
<p class=MsoNormal> md5secret: NULL<o:p></o:p></p>
<p class=MsoNormal>
deny: NULL<o:p></o:p></p>
<p class=MsoNormal>
permit: NULL<o:p></o:p></p>
<p class=MsoNormal>
mask: NULL<o:p></o:p></p>
<p class=MsoNormal> musiconhold: NULL<o:p></o:p></p>
<p class=MsoNormal> pickupgroup: NULL<o:p></o:p></p>
<p class=MsoNormal> qualify:
NULL<o:p></o:p></p>
<p class=MsoNormal> regexten: NULL<o:p></o:p></p>
<p class=MsoNormal> restrictcid: NULL<o:p></o:p></p>
<p class=MsoNormal> rtptimeout: NULL<o:p></o:p></p>
<p class=MsoNormal> rtpholdtimeout: NULL<o:p></o:p></p>
<p class=MsoNormal>
secret: abc123<o:p></o:p></p>
<p class=MsoNormal>
setvar: NULL<o:p></o:p></p>
<p class=MsoNormal> disallow: all<o:p></o:p></p>
<p class=MsoNormal>
allow: ulaw<o:p></o:p></p>
<p class=MsoNormal> fullcontact: <o:p></o:p></p>
<p class=MsoNormal>
ipaddr: <o:p></o:p></p>
<p class=MsoNormal>
port: 0<o:p></o:p></p>
<p class=MsoNormal> regserver: NULL<o:p></o:p></p>
<p class=MsoNormal> regseconds: 0<o:p></o:p></p>
<p class=MsoNormal> username: 5441<o:p></o:p></p>
<p class=MsoNormal> defaultuser: <o:p></o:p></p>
<p class=MsoNormal>subscribecontext: NULL<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Does anyone have any suggestions or run across a similar issue?
The odd thing is the box it is working with is running 1.6.2 and when the phone
is prompted to auth, it does send back with auth and will register locally AND
natted…<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Thanks for the help!<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><b><span style='color:#4F81BD'>Joshua Tressler<o:p></o:p></span></b></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:#4F81BD'>Network
Engineer<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:#4F81BD'>Enhanced
Telecommunications Corporation<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:#4F81BD'>Office: (812)
222-1020<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:#4F81BD'>Cell: (812)
593-0314<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:#4F81BD'>Email:
jtressler@etc1.net <o:p></o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
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