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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal style='margin-left:.5in'><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] <b>On Behalf Of </b>mstults tds.net<br><b>Sent:</b> Sunday, July 25, 2010 3:38 PM<br><b>To:</b> Asterisk Users Mailing List - Non-Commercial Discussion<br><b>Subject:</b> Re: [asterisk-users] Cisco 7960 phone can't leave a queue<o:p></o:p></span></p><p class=MsoNormal style='margin-left:.5in'><o:p> </o:p></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:12.0pt;margin-left:.5in'><o:p> </o:p></p><div><p class=MsoNormal style='margin-left:.5in'>On Sun, Jul 25, 2010 at 9:52 AM, Kevin Keane <<a href="mailto:subscription@kkeane.com">subscription@kkeane.com</a>> wrote:<o:p></o:p></p><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.5in'>I recently inherited an Asterisk system (PBX in a Flash, based on Asterisk 1.4 and FreePBX). The phones are mostly Cisco 7960 phones with the SIP firmware.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.5in'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.5in'>The Asterisk setup relies heavily on queues with dynamic agents. The problem I am having is that on SOME (but not all) the Cisco phones, the phone will not allow dialing a second *. As a result, the agent can log in to queue 600 by dialing 600* but cannot log out again with 600**.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.5in'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.5in'>Is this due to a setting on the phone, or within Asterisk? I suspect it is on the phone, since not all devices are affected.<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.5in'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.5in'>I’d appreciate help with tracking down which setting might cause this!<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.5in'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.5in'>Thanks!<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.5in'> <o:p></o:p></p></div></div><p class=MsoNormal style='margin-left:.5in'>I would also check to see if they are static members. That would explain why some can leave and some can't.<o:p></o:p></p><div><p class=MsoNormal style='margin-left:.5in'><br>Mike<br><br><o:p></o:p></p></div></div><p class=MsoNormal><b><i><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Most people indeed are static members, but this problem only affects dynamic members. It is really a dialing issue, not a queue issue (the phone won’t let them dial the second *).<o:p></o:p></span></i></b></p><p class=MsoNormal><b><i><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></i></b></p><p class=MsoNormal><b><i><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Thanks for the thought!<o:p></o:p></span></i></b></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p></div></body></html>