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<p class=MsoNormal>Ok I have a queue that is working perfectly. <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>The problem is when one of the agents is outside the
building on an external phone line (say a cell phone). My telco hangs up on the
call . I think the telco is hanging up on these calls because there is no CID
attached. (I know my telco wont connect calls without ANI, so that is what it
is my assumption)<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>So first I need to prove my assumption is right. How can I
check if those calls are being sent with caller ID. Because all I see on
console output for the phone call is this<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal> -- Channel 0/8, span 3 got hangup, cause
50 (sometimes cause 1 or 27 instead)<o:p></o:p></p>
<p class=MsoNormal> -- Nobody picked up in 1000 ms<o:p></o:p></p>
<p class=MsoNormal> -- Hungup 'DAHDI/56-1'<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>It doesn’t show where it actually tried to dial or not.
I know it works because if I sent it to the in house number it calls that
number and if someone answers it they get the person who is on hold in the
queue. It only fails on outside the building calls.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>So where do I check to see if it is or isn’t attaching
caller ID.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Let’s assume I’m right and the CID is the issue;
What config and/or context do I need to change so that the when a queue
tries to place a call to an agent there is caller ID?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:18.0pt;font-family:"Brush Script MT";
color:#1F497D'>James Shigley<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
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