<br><br><div class="gmail_quote">2010/7/11 Julian Lyndon-Smith <span dir="ltr"><<a href="mailto:asterisk@dotr.com">asterisk@dotr.com</a>></span><br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
Anyone got a clue ? (he asks in desperation!)<br>
<font color="#888888"><br>
Julian<br>
</font><div><div></div><div class="h5"><br>
On 9 July 2010 17:48, Julian Lyndon-Smith <<a href="mailto:asterisk@dotr.com">asterisk@dotr.com</a>> wrote:<br>
> We are having a situation on our dialler here where our agents are<br>
> claiming that when they receive a call because it has been answered,<br>
> it seems as if the call had been answered several seconds earlier -<br>
> IOW, they are hearing "hello ? Hello ?" and often hear the phone being<br>
> put down as an initial part of the call.<br>
><br>
> We have verified this by checking the voice recordings.<br>
><br>
> Yet, the logs of asterisk don't show this discrepancy.<br>
><br>
> We are using a local channel to dial a landline through a sip<br>
> provider.</div></div></blockquote><div><br>Could it be possible that the firewall is waiting for outbound RTP media, before letting inbound RTP come in ?<br> </div><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div><div class="h5"> When the call is answered, the agent's phone is then<br>
> dialled.<br>
><br>
> the logs go something like this<br>
><br>
><br>
> [Jul 9 13:29:26] VERBOSE[23396] logger.c: [Jul 9 13:29:26] --<br>
> SIP/provider-0001ed6e is making progress passing it to<br>
> Local/SomeNumber@dialleroutbound-4c93,2<br>
> [Jul 9 13:29:44] VERBOSE[23396] logger.c: [Jul 9 13:29:44] --<br>
> SIP/provider-0001ed6e answered<br>
> Local/01577864929@dialleroutbound-4c93,2<br></div></div></blockquote><div><br>What would rtp debug show ?<br> <br></div><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div><div class="h5">
> ..<br>
><br>
> [Jul 9 13:29:45] VERBOSE[23416] logger.c: [Jul 9 13:29:45] --<br>
> Executing [*0086*@diallerconnected:2]<br>
> Dial("Local/SomeNumber@dialleroutbound-4c93,1",<br>
> "SIP/*0086*|5|iA(autoanswer)") in new stack<br>
> [Jul 9 13:29:45] VERBOSE[23416] logger.c: [Jul 9 13:29:45] --<br>
> Local/SomeNumber@dialleroutbound-4c93,1 requested special control 20,<br>
> passing it to SIP/*0086*-0001ed73<br>
> [Jul 9 13:29:46] VERBOSE[23416] logger.c: [Jul 9 13:29:46] --<br>
> Local/SomeNumber@dialleroutbound-4c93,1 requested special control 20,<br>
> passing it to SIP/*0086*-0001ed73<br>
> [Jul 9 13:29:46] VERBOSE[23416] logger.c: [Jul 9 13:29:46] --<br>
> Local/SomeNumber@dialleroutbound-4c93,1 requested special control 20,<br>
> passing it to SIP/*0086*-0001ed73<br>
> [Jul 9 13:29:46] VERBOSE[23416] logger.c: [Jul 9 13:29:46] --<br>
> SIP/*0086*-0001ed73 answered Local/SomeNumber@dialleroutbound-4c93,1<br>
><br>
> ..<br>
><br>
> as you can see, the call is answered at 13:29:44 and the agent gets<br>
> called (auto-answer phones) at 13:29:46, yes if you listen to the call<br>
> recording, there is a 6 second gap between the person saying "hello"<br>
> and the agent being connected.<br>
><br>
> Is it possible that the call was answered 5 seconds *before* I get<br>
> notification of the answer ? i.e. is the provider taking too long<br>
> notifying me of the answer ?<br>
><br>
> Julian<br>
><br>
<br>
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