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Hi, we've just been able to find the problem. Apparently it was related to the softphone. We've installed another one and the call is performed ok.<br>Thanks!<br><br><br><br><div><p align="center"><font face="Verdana, Geneva, Arial, Sans-serif"><strong>
<hr>
</strong></font></p>
<p align="center"><font face="Verdana, Geneva, Arial, Sans-serif"><strong>Anahi Ludueña</strong></font></p>
<p align="center"> </p></div><br><br><br><br><hr id="stopSpelling">From: a_luduena@hotmail.com<br>To: asterisk-users@lists.digium.com<br>Date: Wed, 30 Jun 2010 19:59:14 +0000<br>Subject: Re: [asterisk-users] Problem with extensions in IVR and queues<br><br>
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Ups, sorry, that CLI output is related to my other problem (the options of IVR doesn't responde when the call is from landline or cell phone).<br>I'll put the correct CLI output...<br>Thanks,<br><br><br><div><p align="center"><font face="Verdana, Geneva, Arial, Sans-serif"><strong>
<hr>
</strong></font></p>
<p align="center"><font face="Verdana, Geneva, Arial, Sans-serif"><strong>Anahi Ludueña</strong></font></p>
<p align="center"> </p></div><br><br><br><br><hr id="ecxstopSpelling">From: a_luduena@hotmail.com<br>To: asterisk-users@lists.digium.com<br>Date: Wed, 30 Jun 2010 19:50:00 +0000<br>Subject: Re: [asterisk-users] Problem with extensions in IVR and queues<br><br>
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This is the CLI output, the dialplan is the one that the Elastix creates when somebody sets the followme... I don't know what part you want I post here...<br>Thanks,<br><br> -- Executing [4010@from-internal:1] GotoIf("SIP/9050-001185aa", "0?ext-local|4010|1") in new stack<br> -- Executing [4010@from-internal:2] Macro("SIP/9050-001185aa", "user-callerid|") in new stack<br> -- Executing [s@macro-user-callerid:1] Set("SIP/9050-001185aa", "AMPUSER=9050") in new stack<br> -- Executing [s@macro-user-callerid:2] GotoIf("SIP/9050-001185aa", "0?report") in new stack<br> -- Executing [s@macro-user-callerid:3] ExecIf("SIP/9050-001185aa", "1|Set|REALCALLERIDNUM=9050") in new stack<br> -- Executing [s@macro-user-callerid:4] Set("SIP/9050-001185aa", "AMPUSER=9050") in new stack<br> -- Executing [s@macro-user-callerid:5] Set("SIP/9050-001185aa", "AMPUSERCIDNAME=CALLPBX") in new stack<br> -- Executing [s@macro-user-callerid:6] GotoIf("SIP/9050-001185aa", "0?report") in new stack<br> -- Executing [s@macro-user-callerid:7] Set("SIP/9050-001185aa", "AMPUSERCID=9050") in new stack<br> -- Executing [s@macro-user-callerid:8] Set("SIP/9050-001185aa", "CALLERID(all)="CALLPBX" <9050>") in new stack<br> -- Executing [s@macro-user-callerid:9] ExecIf("SIP/9050-001185aa", "0|Set|CHANNEL(language)=") in new stack<br> -- Executing [s@macro-user-callerid:10] GotoIf("SIP/9050-001185aa", "0?continue") in new stack<br> -- Executing [s@macro-user-callerid:11] Set("SIP/9050-001185aa", "__TTL=64") in new stack<br> -- Executing [s@macro-user-callerid:12] GotoIf("SIP/9050-001185aa", "1?continue") in new stack<br> -- Goto (macro-user-callerid,s,19)<br> -- Executing [s@macro-user-callerid:19] NoOp("SIP/9050-001185aa", "Using CallerID "CALLPBX" <9050>") in new stack<br> -- Executing [4010@from-internal:3] GotoIf("SIP/9050-001185aa", "1?skipdb") in new stack<br> -- Goto (from-internal,4010,5)<br> -- Executing [4010@from-internal:5] Set("SIP/9050-001185aa", "__NODEST=") in new stack<br> -- Executing [4010@from-internal:6] Set("SIP/9050-001185aa", "__BLKVM_OVERRIDE=BLKVM/4010/SIP/9050-001185aa") in new stack<br> -- Executing [4010@from-internal:7] Set("SIP/9050-001185aa", "__BLKVM_BASE=4010") in new stack<br> -- Executing [4010@from-internal:8] Set("SIP/9050-001185aa", "DB(BLKVM/4010/SIP/9050-001185aa)=TRUE") in new stack<br> -- Executing [4010@from-internal:9] Set("SIP/9050-001185aa", "RRNODEST=") in new stack<br> -- Executing [4010@from-internal:10] Set("SIP/9050-001185aa", "__NODEST=4010") in new stack<br> -- Executing [4010@from-internal:11] Set("SIP/9050-001185aa", "RecordMethod=Group") in new stack<br> -- Executing [4010@from-internal:12] Macro("SIP/9050-001185aa", "record-enable|4010|Group") in new stack<br> -- Executing [s@macro-record-enable:1] GotoIf("SIP/9050-001185aa", "1?check") in new stack<br> -- Goto (macro-record-enable,s,4)<br> -- Executing [s@macro-record-enable:4] AGI("SIP/9050-001185aa", "recordingcheck|20100630-154030|1277926830.37214") in new stack<br> -- Launched AGI Script /var/lib/asterisk/agi-bin/recordingcheck<br> -- AGI Script recordingcheck completed, returning 0<br> -- Executing [s@macro-record-enable:5] MacroExit("SIP/9050-001185aa", "") in new stack<br> -- Executing [4010@from-internal:13] Set("SIP/9050-001185aa", "RingGroupMethod=ringallv2") in new stack<br> -- Executing [4010@from-internal:14] Set("SIP/9050-001185aa", "_FMGRP=4010") in new stack<br> -- Executing [4010@from-internal:15] GotoIf("SIP/9050-001185aa", "0?doconfirm") in new stack<br> -- Executing [4010@from-internal:16] Macro("SIP/9050-001185aa", "dial|20|tr|4010") in new stack<br> -- Executing [s@macro-dial:1] GotoIf("SIP/9050-001185aa", "1?dial") in new stack<br> -- Goto (macro-dial,s,3)<br> -- Executing [s@macro-dial:3] AGI("SIP/9050-001185aa", "dialparties.agi") in new stack<br> -- Launched AGI Script /var/lib/asterisk/agi-bin/dialparties.agi<br> dialparties.agi: Starting New Dialparties.agi<br> == Parsing '/etc/asterisk/manager.conf': Found<br> == Parsing '/etc/asterisk/manager_additional.conf': Found<br> == Parsing '/etc/asterisk/manager_custom.conf': Found<br> == Manager 'admin' logged on from 127.0.0.1<br> dialparties.agi: Caller ID name is 'CALLPBX' number is '9050'<br> dialparties.agi: USE_CONFIRMATION: 'FALSE'<br> dialparties.agi: RINGGROUP_INDEX: ''<br> dialparties.agi: Methodology of ring is 'ringallv2'<br> -- dialparties.agi: Added extension 4010 to extension map<br> > dialparties.agi: got fmgrp_prering: 2, fmgrp_grptime: 20<br> > dialparties.agi: fmgrp_totalprering: 22<br> > dialparties.agi: found extension in pre-ring and array<br> > dialparties.agi: ringallv2 ring times: REALPRERING: 22, PRERING: 2<br> -- dialparties.agi: Extension 4010 cf is disabled<br> -- dialparties.agi: Extension 4010 do not disturb is disabled<br> > dialparties.agi: extnum 4010 has: cw: 0; hascfb: 0 [] hascfu: 0 []<br> dialparties.agi: ExtensionState: 4<br> dialparties.agi: Extension 4010 has ExtensionState: 4<br> -- dialparties.agi: Checking CW and CFB status for extension 4010<br> -- dialparties.agi: dbset CALLTRACE/4010 to 9050<br> -- dialparties.agi: Filtered ARG3: 4010<br> > dialparties.agi: NODEST: 4010 adding M(auto-blkvm) to dialopts: trM(auto-blkvm)<br> > dialparties.agi: NODEST: 4010 blkvm enabled macro already in dialopts: trM(auto-blkvm)<br> == Manager 'admin' logged off from 127.0.0.1<br> -- AGI Script dialparties.agi completed, returning 0<br> -- Executing [s@macro-dial:7] Dial("SIP/9050-001185aa", "SIP/4010|22|trM(auto-blkvm)") in new stack<br>Really destroying SIP dialog '1544c4ea374acd44596154e42c84825b@127.0.0.1' Method: INVITE<br> == Everyone is busy/congested at this time (1:0/0/1)<br> -- Executing [s@macro-dial:8] Set("SIP/9050-001185aa", "DIALSTATUS=CHANUNAVAIL") in new stack<br> -- Executing [s@macro-dial:9] GosubIf("SIP/9050-001185aa", "0?CHANUNAVAIL|1") in new stack<br> -- Executing [4010@from-internal:17] Goto("SIP/9050-001185aa", "nextstep") in new stack<br> -- Goto (from-internal,4010,19)<br> -- Executing [4010@from-internal:19] Set("SIP/9050-001185aa", "RingGroupMethod=") in new stack<br> -- Executing [4010@from-internal:20] GotoIf("SIP/9050-001185aa", "0?nodest") in new stack<br> -- Executing [4010@from-internal:21] Set("SIP/9050-001185aa", "__NODEST=") in new stack<br> -- Executing [4010@from-internal:22] DBdel("SIP/9050-001185aa", "BLKVM/4010/SIP/9050-001185aa") in new stack<br> -- DBdel: family=BLKVM, key=4010/SIP/9050-001185aa<br> -- Executing [4010@from-internal:23] Goto("SIP/9050-001185aa", "ivr-3|s|1") in new stack<br> -- Goto (ivr-3,s,1)<br> -- Executing [s@ivr-3:1] Set("SIP/9050-001185aa", "MSG=custom/CALL-English") in new stack<br> -- Executing [s@ivr-3:2] Set("SIP/9050-001185aa", "LOOPCOUNT=0") in new stack<br> -- Executing [s@ivr-3:3] Set("SIP/9050-001185aa", "__DIR-CONTEXT=default") in new stack<br> -- Executing [s@ivr-3:4] Set("SIP/9050-001185aa", "_IVR_CONTEXT_ivr-3=") in new stack<br> -- Executing [s@ivr-3:5] Set("SIP/9050-001185aa", "_IVR_CONTEXT=ivr-3") in new stack<br> -- Executing [s@ivr-3:6] GotoIf("SIP/9050-001185aa", "0?begin") in new stack<br> -- Executing [s@ivr-3:7] Answer("SIP/9050-001185aa", "") in new stack<br> -- Executing [s@ivr-3:8] Wait("SIP/9050-001185aa", "1") in new stack<br> -- Executing [s@ivr-3:9] Set("SIP/9050-001185aa", "TIMEOUT(digit)=3") in new stack<br> -- Digit timeout set to 3<br> -- Executing [s@ivr-3:10] Set("SIP/9050-001185aa", "TIMEOUT(response)=10") in new stack<br> -- Response timeout set to 10<br> -- Executing [s@ivr-3:11] Set("SIP/9050-001185aa", "__IVR_RETVM=") in new stack<br> -- Executing [s@ivr-3:12] ExecIf("SIP/9050-001185aa", "1|Background|custom/CALL-English") in new stack<br> -- <SIP/9050-001185aa> Playing 'custom/CALL-English' (language 'en')<br>Really destroying SIP dialog '48d34342645adfa70265fa8e5291c266@XXX.XXX.XXX.XXX' Method: OPTIONS<br>Really destroying SIP dialog '200bf37a463ff4bb5673ba4720cec6c1@XXX.XXX.XXX.XXX' Method: OPTIONS<br>Really destroying SIP dialog '24d9c31a44a206f216d2c142338fbf36@XXX.XXX.XXX.XXX' Method: NOTIFY<br> -- Got SIP response 603 "Declined (no dialog)" back from YYY.YYY.YYY.YYY<br>Really destroying SIP dialog '42debf4b37838b98708590dc6e42548c@XXX.XXX.XXX.XXX' Method: NOTIFY<br> -- Executing [s@ivr-3:13] WaitExten("SIP/9050-001185aa", "|") in new stack<br> == Spawn extension (ivr-3, s, 13) exited non-zero on 'SIP/9050-001185aa'<br> -- Executing [h@ivr-3:1] Hangup("SIP/9050-001185aa", "") in new stack<br> == Spawn extension (ivr-3, h, 1) exited non-zero on 'SIP/9050-001185aa'<br><br><br><br><div><p align="center"><font face="Verdana, Geneva, Arial, Sans-serif"><strong>
<hr>
</strong></font></p>
<p align="center"><font face="Verdana, Geneva, Arial, Sans-serif"><strong>Anahi Ludueña</strong></font></p>
<p align="center"> </p></div><br><br><br><br><hr id="ecxecxstopSpelling">From: danny@debsinc.com<br>To: asterisk-users@lists.digium.com<br>Date: Wed, 30 Jun 2010 14:08:19 -0500<br>Subject: Re: [asterisk-users] Problem with extensions in IVR and queues<br><br>
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<p class="ecxecxecxMsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Can you post the dialplan section and CLI
output from one of these calls?</span></font></p>
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</span></font></div>
<p class="ecxecxecxMsoNormal"><b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; font-weight: bold;">From:</span></font></b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma;">
asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] <b><span style="font-weight: bold;">On Behalf Of </span></b>Anahi Ludueña<br>
<b><span style="font-weight: bold;">Sent:</span></b> Wednesday, June 30, 2010
2:05 PM<br>
<b><span style="font-weight: bold;">To:</span></b>
asterisk-users@lists.digium.com<br>
<b><span style="font-weight: bold;">Subject:</span></b> Re: [asterisk-users]
Problem with extensions in IVR and queues</span></font></p>
</div>
<p class="ecxecxecxMsoNormal"><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></p>
<p class="ecxecxecxMsoNormal" style="margin-bottom: 12pt;"><font face="Verdana" size="2"><span style="font-size: 10pt; font-family: Verdana;">Thanks Danny, but I don't know
what I should do to fix it...<br>
Could you help me?<br>
<br>
</span></font></p>
<div>
<div class="ecxecxecxMsoNormal" style="text-align: center;" align="center"><strong><b><font face="Verdana" size="2"><span style="font-size: 10pt; font-family: Verdana; font-weight: normal;">
<hr width="100%" align="center" size="2">
</span></font></b></strong></div>
<p class="ecxecxecxMsoNormal" style="text-align: center;" align="center"><strong><b><font face="Verdana" size="2"><span style="font-size: 10pt; font-family: Verdana;">Anahi
Ludueña</span></font></b></strong></p>
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</div>
<p class="ecxecxecxMsoNormal" style="margin-bottom: 12pt;"><font face="Verdana" size="2"><span style="font-size: 10pt; font-family: Verdana;"><br>
<br>
<br>
</span></font></p>
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<hr id="ecxecxecxstopSpelling" width="100%" align="center" size="2">
</span></font></div>
<p class="ecxecxecxMsoNormal" style="margin-bottom: 12pt;"><font face="Verdana" size="2"><span style="font-size: 10pt; font-family: Verdana;">From: danny@debsinc.com<br>
To: asterisk-users@lists.digium.com<br>
Date: Wed, 30 Jun 2010 10:33:31 -0500<br>
Subject: Re: [asterisk-users] Problem with extensions in IVR and queues</span></font></p>
<div>
<p class="ecxecxecxMsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;">Sounds like you are getting a “dial
without bridge” – asterisk dials x and make the connection, but because the
bridge doesn’t happen for what ever reason, the call disconnects like no one
ever answered.</span></font><font face="Verdana" size="2"><span style="font-size: 10pt; font-family: Verdana;"></span></font></p>
<p class="ecxecxecxMsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font><font face="Verdana" size="2"><span style="font-size: 10pt; font-family: Verdana;"></span></font></p>
<div>
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<hr width="100%" align="center" size="2">
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<p class="ecxecxecxMsoNormal"><b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; font-weight: bold;">From:</span></font></b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma;">
asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] <b><span style="font-weight: bold;">On Behalf Of </span></b>Anahi Ludueña<br>
<b><span style="font-weight: bold;">Sent:</span></b> Wednesday, June 30, 2010
10:29 AM<br>
<b><span style="font-weight: bold;">To:</span></b>
asterisk-users@lists.digium.com<br>
<b><span style="font-weight: bold;">Subject:</span></b> [asterisk-users] Problem
with extensions in IVR and queues</span></font><font face="Verdana" size="2"><span style="font-size: 10pt; font-family: Verdana;"></span></font></p>
</div>
<p class="ecxecxecxMsoNormal"><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font><font face="Verdana" size="2"><span style="font-size: 10pt; font-family: Verdana;"></span></font></p>
<p class="ecxecxecxMsoNormal" style="margin-bottom: 12pt;"><font face="Verdana" size="2"><span style="font-size: 10pt; font-family: Verdana;">Hi people, <br>
we have some extensions which are included in the IVRs and/or queues.
Everything works fine, but the calls done from these extensions are hang up
after 30 o 35 seconds. If they are not included in the IVR or queues, the calls
are performed well.<br>
Do you know if there is something else to set?<br>
Thanks,</span></font></p>
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<p class="ecxecxecxMsoNormal" style="text-align: center;" align="center"><strong><b><font face="Verdana" size="2"><span style="font-size: 10pt; font-family: Verdana;">Anahi
Ludueña</span></font></b></strong></p>
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<p class="ecxecxecxMsoNormal"><font face="Verdana" size="2"><span style="font-size: 10pt; font-family: Verdana;">Dime cómo viajas y te diré qué famoso eres ¿Cuál es tu
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