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i have been struggling with call center Customers for a couple of years now.. i have a call center with 40 agents using elastix.. and quality is related to the source of calls inbound or outbound... <div>the problem with call centers they need Visual .. like Flash Operator panel and CDRs.. </div><div>if you can go with simply raw asterisk .. without any additions.. will be the best for you .. write your own dial plans.</div><div>Flash operator Panel is not a flawless work.. and adds more burden on the resources.. esp when it's open by 7-8 persons at once.. </div><div>regarding the ACD ..it's all about PHP and Database .. you can build your own reports and so. or you can use a2billing to do the billing and ACD.. </div><div>Elastix has a good billing (without a2billing) .. but i prefer a clean installation of asterisk and work around with database and PHP much better.. </div><div>Good Luck!<br><br>-- Tarek Sawah
Integrated Digital Systems
CCNA, MCSE, RHCE, VoIP USA: +1 (386) 492-9993<br><br><br>> Date: Tue, 22 Jun 2010 15:21:18 -0300<br>> From: aco1967@gmail.com<br>> To: asterisk-users@lists.digium.com<br>> Subject: [asterisk-users] Asterisk distribution for a Call Center<br>> <br>> Dear all, I need to build a PBX based on Asterisk for a call center. I<br>> have worked with raw Asterisk but it's hard to work for big<br>> implementations think.<br>> <br>> Also I have worked with Trixbox CE for a small bussines and it was<br>> prette good, but I have not have many features like ACD. I know there<br>> is another version called Trixbox PRO -specially Call Center edition-<br>> that's not free but has got more features like ACD and billing.<br>> <br>> I've heart about AsteriskNow and I know it's free.<br>> <br>> What distribution/version do you recommend to me in order to implement<br>> a call center and taking into account I'm not an expert in programming<br>> from Asterisk CLI ???<br>> <br>> Thanks a lot<br>> <br>> Alejandro<br>> <br>> -- <br>> _____________________________________________________________________<br>> -- Bandwidth and Colocation Provided by http://www.api-digital.com --<br>> New to Asterisk? Join us for a live introductory webinar every Thurs:<br>> http://www.asterisk.org/hello<br>> <br>> asterisk-users mailing list<br>> To UNSUBSCRIBE or update options visit:<br>> http://lists.digium.com/mailman/listinfo/asterisk-users<br></div> <br /><hr />Hotmail has tools for the New Busy. Search, chat and e-mail from your inbox. <a href='http://www.windowslive.com/campaign/thenewbusy?ocid=PID28326::T:WLMTAGL:ON:WL:en-US:WM_HMP:042010_1' target='_new'>Learn more.</a></body>
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