<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv=Content-Type content="text/html; charset=us-ascii">
<meta name=Generator content="Microsoft Word 12 (filtered medium)">
<style>
<!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:"Arial Narrow";
panose-1:2 11 6 6 2 2 2 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
span.EpostStil17
{mso-style-type:personal-compose;
font-family:"Calibri","sans-serif";
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;}
@page Section1
{size:612.0pt 792.0pt;
margin:70.85pt 70.85pt 70.85pt 70.85pt;}
div.Section1
{page:Section1;}
-->
</style>
<!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang=NO-BOK link=blue vlink=purple>
<div class=Section1>
<p class=MsoNormal>Hello there<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span lang=EN-US>I have been struggling with queues, because
i think this is the right module for our business.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>My main goal, is when we receive external
calls, the receptionist should be able to transfer the call to us <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>Technicians, and I am trying to add 2
extensions to a queue name [teknisk]<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>Extension 301 and 302.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>I have a test setup now which I thought
should look like this:<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>When a external call come to my external
number (67209611) this will ring for 5 seconds, and then transferred to queue “teknisk”<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>And I thought that internal
phonex/extensions 301 and 302 would ring.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>But, when I ring the external number, it
just rings…and rings…until it hang-ups.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>CLI output shows that the commands are
running, but maybe the wrong way, are the queue command routed to my sip
provider?<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>Info: 67209611 is my public phone number.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>90015103 is my cell phone number<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>301 and 302 are internal extensions in
technician department, which I am trying to route the queue to with the ringall
argument.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>This happens:<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>Reloading MGCP<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US> == Using SIP RTP TOS bits 184<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US> == Using SIP RTP CoS mark 5<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US> -- Executing
[4767209611@internal:1]
NoOp("SIP/odin.service.ipallover.net-000000d1", "") in new
stack<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US> -- Executing
[4767209611@internal:2]
Verbose("SIP/odin.service.ipallover.net-000000d1", "Callerid num
90015103") in new stack<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>Callerid num 90015103<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US> -- Executing
[4767209611@internal:3]
Dial("SIP/odin.service.ipallover.net-000000d1",
"SIP/301,5") in new stack<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US> == Using SIP RTP TOS bits 184<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US> == Using SIP RTP CoS mark 5<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US> -- Called 301<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US> -- SIP/301-000000d2 is
ringing<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US> -- Nobody picked up in
5000 ms<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US> -- Executing
[4767209611@internal:4]
Queue("SIP/odin.service.ipallover.net-000000d1", "teknisk")
in new stack<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US> -- Started music on
hold, class 'default', on channel 'SIP/odin.service.ipallover.net-000000d1'<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US> -- Stopped music on hold
on SIP/odin.service.ipallover.net-000000d1<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US> --
<SIP/odin.service.ipallover.net-000000d1> Playing 'queue-youarenext.gsm'
(language 'en')<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US> -- Told
SIP/odin.service.ipallover.net-000000d1 in teknisk their queue position (which
was 1)<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US> --
<SIP/odin.service.ipallover.net-000000d1> Playing 'queue-thankyou.gsm'
(language 'en')<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US> -- Started music on
hold, class 'default', on channel 'SIP/odin.service.ipallover.net-000000d1'<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US> -- Stopped music on hold
on SIP/odin.service.ipallover.net-000000d1<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US> == Spawn extension (internal,
4767209611, 4) exited non-zero on 'SIP/odin.service.ipallover.net-000000d1'<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>asterisk*CLI><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>-----------------------------------------------------------------------------------------------------------------------<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>Agents.conf is default and i have two
extensions/agents<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>agent => 301,301<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>agent => 302,302<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>----------------------------------------------------------------------------------------------------------------------<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>[root@asterisk asterisk]# more queues.conf<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>[teknisk]<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>music = default<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>announce = queue-callswaiting.gsm<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>strategy = ringall<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>timeout = 15<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>retry = 0<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>maxlen = 0<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>announce-frequency = 120<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>announce-holdtime = yes<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>member => Agent/301<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>member => Agent/302<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>-----------------------------------------------------------------------------------------------------------------<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>Sip.conf<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>[301]<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>type=friend<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>secret=xxxxxxxxxx<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>host=dynamic<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>context=phones<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>mailbox=301@default
<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>qualify=yes<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>callgroup=teknisk<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>---------------------------------------------------------------------------------------------------------------------<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>extensions.conf snipped<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>;exten 301<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>exten => 4767209611,1,NoOp();<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>exten => 4767209611,n,Verbose(Callerid
num ${CALLERID(num)});<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>exten => 4767209611,n,Dial(SIP/301,5);<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>exten => 4767209600,n,Queue(teknisk);<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>exten =>
4767209611,n,Voicemail(301);
;Added 06.Mai.10-Aksel<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>Could someone please help me in the right
direction here?<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='color:black'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:9.0pt;font-family:"Arial Narrow","sans-serif";
color:#7F7F7F'>Med vennlig hilsen</span><span lang=EN-US style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:14.0pt;font-family:"Arial","sans-serif";
color:#7F7F7F'>Abacus IT AS</span><span lang=EN-US style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial Narrow","sans-serif";
color:#7F7F7F'>- din Visma Software Partner</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
<p class=MsoNormal><b><span style='font-size:9.0pt;font-family:"Arial Narrow","sans-serif";
color:#7F7F7F'>Tor Aksel Celasun</span></b><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial Narrow","sans-serif";
color:#7F7F7F'>Mobilnummer 900 15 103</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial Narrow","sans-serif";
color:#7F7F7F'>Sentralbord/Support 4000 1850</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial Narrow","sans-serif";
color:#7F7F7F'><a href="mailto:aksel@abacus-it.no"><span style='color:blue'>aksel@abacus-it.no</span></a></span><span
style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
</div>
</body>
</html>