<div>Use Addmember and removemeber instead :)<br></div><div>l.</div><div><br></div><br><div class="gmail_quote">2010/5/14 Peter Childs <span dir="ltr"><<a href="mailto:pchilds@bcs.org">pchilds@bcs.org</a>></span><br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">I've been trying to get the hang of Agents and Queues and I must say<br>
its a little unclear as to how things work.....<br>
<br>
So maybe someone has some better idea....<br>
<br>
>From what I can work out an Agent is meant to be nothing more than a<br>
virtual device that can be moved around physical devices... by login<br>
and logging out. Queues can contain any type of interface not a point<br>
that is partially well put in the Sark we have just got nore in the<br>
voi-info website.... It also seams to suggest that Agents are a<br>
deprecated feature.<br>
<br>
AgentLogin.<br>
<br>
AgentCallbackLogin is depreciated but what has it been replaced by?<br>
<br>
Not sure what AgentLogin is actually useful for.<br>
<br>
AgentCallbackLogin in the Management API does not set<br>
${AGENTBYCALLERID_${CALLERID(num)}} I guessing this is a error,<br>
fortunatly I've worked out a way to get round it. (setvar)<br>
<br>
The is no way to log an agent in from the Command Line Interface.<br>
<br>
AgentLogoff<br>
<br>
Easy so long as you know the agent id you need to logoff, which means<br>
using ${AGENTBYCALLID_${CALLERID(num)}}<br>
<br>
Queues really have very little to do with Agents as any type of device<br>
can be statically on a queue or dynamically added when needed, but the<br>
info I've found seams to heavily tie the two concepts together.<br>
<br>
Peter<br>
<br>
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</blockquote></div><br><br clear="all"><br>-- <br>Loway - home of QueueMetrics - <a href="http://queuemetrics.com">http://queuemetrics.com</a><br><br>