<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">We use park to "hold" the call and then have an extension that we call to retrieve the parked call.<br><div>
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<br><div><div>On Apr 19, 2010, at 11:48 PM, Thermal Wetland wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite">I would like to be able to place a call on hold via the manager interface and be able to retrieve it.<br><br>The user can click a button in the Order entry form to put the caller on hold when they are looking up information. It saves them from having their hands leave the keyboard and press hold on the phone.<br>
<br>I don't see 'hold' & 'retrieve' commands for the manager interface.<br><br>-- <br>-Thermal<br>
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