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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I wonder how this would work for you?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>- exten => 1000,1,ForkCDR<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>- exten => 1000,2,Queue(blah)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>- exten => 1000,3,Hangup<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>This should do 2 CDR’s for each
queued call. CDR 1 would be the DAHDI to Queue time, CDR 2 queue to hangup.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] <b><span style='font-weight:
bold'>On Behalf Of </span></b>Håkon Nessjøen<br>
<b><span style='font-weight:bold'>Sent:</span></b> Wednesday, January 27, 2010
3:56 PM<br>
<b><span style='font-weight:bold'>To:</span></b> <st1:PersonName w:st="on">Asterisk
Users Mailing List - Non-Commercial Discussion</st1:PersonName><br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [asterisk-users] CDR
problems with Queue</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>On Wed, Jan 27, 2010 at 8:22 PM, Danny Nicholas <<a
href="mailto:danny@debsinc.com">danny@debsinc.com</a>> wrote:<o:p></o:p></span></font></p>
<div link=blue vlink=blue>
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<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'>This stands to be corrected, but as I understand it, the queue
command on it’s own would not generate a second CDR any more than a
transfer to an extension. The way I understand the queue/agent/call
relationship is this:</span></font><o:p></o:p></p>
<ol start=1 type=1>
<li class=MsoNormal style='color:navy;mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;mso-list:l0 level1 lfo1'><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial'>agent(s) login to queue –
this may or may not create a CDR entry</span></font><o:p></o:p></li>
<li class=MsoNormal style='color:navy;mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;mso-list:l0 level1 lfo1'><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial'>caller calls asterisk –
this creates a CDR for that incoming call</span></font><o:p></o:p></li>
<li class=MsoNormal style='color:navy;mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;mso-list:l0 level1 lfo1'><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial'>caller is sent to queue by
context or dialplan – this creates a CDR only if forkCDR is used
since the queue command isn’t a “new call”</span></font><o:p></o:p></li>
</ol>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'> </span></font><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'>It seems to me that would be “desirable” for queue to
act as a “second pbx” where queue activity (login/logout/transfer
etc) is logged in the CDR as new calls,</span></font><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'> </span></font><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'>Since my queue experience and $5 will get you a decent starbucks in
some places, take this with a grain of salt, please.</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><br>
Hi,<br>
<br>
I'm not sure if you understand me correctly. I'm not interested in cdrs for
agent logins. For me, that is not call detail.<br>
But when you call into the pbx, thats one leg, and one cdr. And when a queue()
calls out to an agent, that is also a call. And for me, it's logical that this
would be two cdr lines. Because if this is going in and out of a PRI/SS7 line,
you would get money and pay money for these calls. And therefore it's very
important that queue() would start the cdr duration a the exact moment the
agent answers. etc.<br>
<br>
But the weirdest thing, is that the CDR for leg A is written when queue() is
done, even if leg A is still active.<br>
<br>
I can't understand how people would accept this behaviour as logical? There
must be a way to make queue() create valid cdrs? The one I get isn't correct
for either legs.<br>
<br>
Regards,<br>
Håkon<o:p></o:p></span></font></p>
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