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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Most important thing is to PLAN your solution out.. flowcharts,
understanding where calls go, etc.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Project planning, and good ideas on how the calls should be
handled, and coming up with “testing” scenarios, to make sure everything flows
correctly.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] <b>On Behalf Of </b>Stephen
Davies<br>
<b>Sent:</b> Friday, January 15, 2010 10:50 AM<br>
<b>To:</b> Asterisk Users Mailing List - Non-Commercial Discussion<br>
<b>Subject:</b> Re: [asterisk-users] Beginners Guide to setting up a Call
Centre<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><o:p> </o:p></p>
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<p class=MsoNormal>2010/1/15 Doug Lytle <<a href="mailto:support@drdos.info">support@drdos.info</a>><o:p></o:p></p>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'>> Decide if you are going to
be a zealot for your preferred approach<o:p></o:p></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'>That's a little harsh, wouldn't
you say? Do whatever your most<br>
comfortable with. But, to call me and those like me a zealot, for<br>
offering advice that was asked for is a little off, in my opinion.<o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal>Hi Doug,<o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal>Maybe I read too much into the original poster's question,
and I didn't mean to be harsh. But I used to get called in often here in
South Africa to sites where the "usual way" wasn't good enough for
someone so they'd put the whole system together the way they thought it should
be done and in the process bumped into all the subtle gotchas that are mostly
worked out in the standard builds. Then discovered that its harder than
they thought it would be and PBX users are ungrateful b*ggers sometimes and
they've walked away. Our efforts to recover these installs are always
twice the work because they are tainted by what went before. But we hate
to see failed Asterisk projects so we try to get them right.<o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal>If your objective is to run a simple inbound call centre and
get good metrics into the bargain then a FreePBX-based ISO-install (Elastic,
AsteriskNow, Trixbox-CE, whathaveyou) plus Queuemetrics will have you up an
running in short order.<o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal>Build from the bare metal using
your-own-install-of-your-preferred-distro plus raw Asterisk plus dialplan from
scratch plus DIY reportage and you'll be working away after a month and cursing
Asterisk. Once you're an expert then you may indeed be able to do a
better job for your application than the all-in-one distros. But not
first time.<o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<div>
<p class=MsoNormal>So apologies to the poster if I read too much into the
question, but this is the sort of situation I thought of.<o:p></o:p></p>
</div>
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<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>Steve<o:p></o:p></p>
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<div>
<p class=MsoNormal><o:p> </o:p></p>
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