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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Again – lots of ways to do it – you could use a web interface to
set the numbers in ASTDB for lookup – or you could create an IVR to ask for the
number, and store it in ASTDB that way.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Good luck!<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>
<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] <b>On Behalf Of </b>Travis
Elsberry<br>
<b>Sent:</b> Tuesday, 17 November 2009 10:29<br>
<b>To:</b> Asterisk Users Mailing List - Non-Commercial Discussion<br>
<b>Subject:</b> Re: [asterisk-users] Queues<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:black'>Hi Michael,<br>
<br>
Your web interface for the "on-call roster" is pretty close to what
we're trying to trying to achieve. I would like to have people signing
into the on-call queue be the method that determined whose cell phone to
call. I was hoping there was a way to pass the call exiting the queue to
a variable or two that was composed of the extensions currently logged into the
queue.<br>
<br>
I set up an extension number for people to call into and enter a forwarding
number which writes an entry into the ASTDB. I have my dialplan check to
see if there is an ASTDB entry for that extension before it tries to dial their
deskphone, and if there is an entry it dials the forwarded number stored in the
database instead. The closest thing so far I have found to what I am
trying to achieve is to hard code a couple of spare extensions into the
dialplan, and then have whoever is on-call set one of those extensions to their
cell phone number.<br>
<br>
I'll definitely take another look at followme to see if I can adapt that what
I'm trying to achieve.<br>
<br>
Thanks Danny & Michael,<br>
Travis<br>
----- Original Message -----<br>
From: "Michael Wyres" <mwyres@cdm.com.au><br>
To: "Asterisk Users Mailing List - Non-Commercial Discussion"
<asterisk-users@lists.digium.com><br>
Sent: Monday, November 16, 2009 2:23:49 PM<br>
Subject: Re: [asterisk-users] Queues<br>
<br>
<br>
<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Hi Travis,</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>There’s lots of different ways to attack “on-call” roster
solutions in Asterisk – as Danny suggested, FollowMe() is definitely an option
(and normally the best), but it doesn’t always suit the “business need”.
However, also as Danny suggested, in most cases using ASTDB in some way to
simplify dialling plans is the way to go - then you just have to decide how you
want to update the information as to the number to call, in ASTDB.</span><span
style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>For example, I had a customer a couple of years back who
desperately wanted to manage his “on-call roster” routing using a web
interface. I dollied up a simple PHP/MySQL web interface with a list of
all the people (and their mobile/cell numbers) in a drop down list – they could
simply select the right person, and click a “First Call” button to make that
person the first in the roster, select another person and click a “Second Call”
button to make that person the second in the roster, and so on.</span><span
style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Using the Asterisk manager interface – (or even “asterisk –rx
<command>” if you’re not comfortable using the AMI) – you get the numbers
selected into ASTDB. </span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>The dialplan just comes along then and reads the appropriate
numbers from ASTDB as it steps through, and dials the people in order.</span><span
style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>As with many things in Asterisk – there is more than one way to
“hump the leg”.</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Cheers</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Michael</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p>
<div>
<div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0cm 0cm 0cm;
border-color:-moz-use-text-color -moz-use-text-color'>
<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif";color:black'>From:</span></b><span lang=EN-US
style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'>
asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] <b>On Behalf Of </b>Danny
Nicholas<br>
<b>Sent:</b> Tuesday, 17 November 2009 08:57<br>
<b>To:</b> 'Asterisk Users Mailing List - Non-Commercial Discussion'<br>
<b>Subject:</b> Re: [asterisk-users] Queues</span><span style='color:black'><o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>Since followme is “extension-based”, you have at least two
options. Option 1 is to have a few extensions designated for “following”
where you punch in the cell numbers as you wish. Option 2 is to use “day
logic” to point to the “following” guys based on days. If I
were doing option 2, I’d try to use ASTDB to control this instead of having to
code a lot of dialplan, but that’s just me…</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'> </span><span style='color:black'><o:p></o:p></span></p>
<div>
<div class=MsoNormal align=center style='text-align:center'><span lang=EN-US
style='color:black'>
<hr size=2 width="100%" align=center>
</span></div>
<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif";color:black'>From:</span></b><span lang=EN-US
style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'>
asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] <b>On Behalf Of </b>Travis
Elsberry<br>
<b>Sent:</b> Monday, November 16, 2009 3:50 PM<br>
<b>To:</b> Asterisk Users Mailing List - Non-Commercial Discussion<br>
<b>Subject:</b> Re: [asterisk-users] Queues</span><span style='color:black'><o:p></o:p></span></p>
</div>
<p class=MsoNormal><span lang=EN-US style='color:black'> </span><span
style='color:black'><o:p></o:p></span></p>
<div>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><span lang=EN-US
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>I had
looked at followme as a solution but ran into the same stumbling block of
having to hard code the cell phone list. I didn't see a dynamic way of
the list being extensions 12 and 14 on Monday, but changing to extensions 13
and 19 on Tuesday without editing the extensions.conf file manually each
day. Did I overlook something in how followme works?<br>
<br>
----- Original Message -----<br>
From: "Danny Nicholas" <danny@debsinc.com><br>
To: "Asterisk Users Mailing List - Non-Commercial Discussion"
<asterisk-users@lists.digium.com><br>
Sent: Monday, November 16, 2009 1:37:04 PM<br>
Subject: Re: [asterisk-users] Queues</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>It should be realistic, but have you considered just using followme
to add the cell phones to the queue list?</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'> </span><span style='color:black'><o:p></o:p></span></p>
<div>
<div class=MsoNormal align=center style='text-align:center'><span lang=EN-US
style='color:black'>
<hr size=2 width="100%" align=center>
</span></div>
<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif";color:black'>From:</span></b><span lang=EN-US
style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'>
asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com]
<strong><span style='font-family:"Tahoma","sans-serif"'>On Behalf Of </span></strong>Travis
Elsberry<br>
<strong><span style='font-family:"Tahoma","sans-serif"'>Sent:</span></strong>
Monday, November 16, 2009 3:25 PM<br>
<b>To:</b> asterisk-users@lists.digium.com<br>
<b>Subject:</b> [asterisk-users] Queues</span><span style='color:black'><o:p></o:p></span></p>
</div>
<p class=MsoNormal><span lang=EN-US style='color:black'> </span><span
style='color:black'><o:p></o:p></span></p>
<div>
<p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:black'>Hello Everyone,<br>
<br>
I'm looking for help/ideas on how to do the following:<br>
<br>
I have a couple of people out of many (the couple of people randomly change)
who log into an "on-call" queue. A call comes in and it rings
the "on-call" extensions, but no one answers. I would like the
call to then try the cell-phones of just the people that are logged into the
"on-call" queue.<br>
<br>
I've got the queue setup and the people log into and out of it by dialing
extensions that use AddQueueMember() and RemoveQueueMember()
respectively. I tried using QUEUE_MEMBER_LIST to write to a database list
when the call comes in however it keeps adding duplicates each time the call
goes into the queue. I'm just not seeing how to pass the call that goes
into the queue to a dynamic list on the way out. Is attempting something
like this even realistic?<br>
<br>
Thanks in advance,<br>
Travis</span><span style='color:black'><o:p></o:p></span></p>
</div>
<p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:black'><br>
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