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Hi folks,<br>
<br>
I have a simple question regarding attended transfers. I have some
queues where agents take calls and I have configured attended transfers
between queues. That is, the agent dials the attended transfer
extension that routes it to the aproppiate transfer queue where the
second agent answers and they both talk for a while. Finally the
transferrer leaves the call with *, connecting the client, which was in
hold, with the second agent.<br>
<br>
Is there a way for the transferrer to <b>cancel</b> the operation and
return to the original call? If the call is queued and the agent leaves
with *, it would end up in a blind transfer for the second agent who
takes the transferred call. Is there a feature that can be configured
to do that?<br>
<br>
I'm using asterisk 1.4.22 on a production server.<br>
<br>
TIA,<br>
<pre class="moz-signature" cols="72">--
Ing. Miguel Molina
Grupo de Tecnología
Millenium Phone Center
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