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Sriram escribió:
<blockquote cite="mid:SNT127-DS83F999EFF7C61279DC3B0CFDA0@phx.gbl"
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<div class="Section1">
<p class="MsoNormal"><font color="navy" face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial; color: navy;"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font face="Times New Roman" size="3"><span
style="font-size: 12pt;"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><span class="postbody1"><font face="Verdana"
size="1"><span style="font-size: 9pt; font-family: Verdana;">Hi , <o:p></o:p></span></font></span></p>
<p class="MsoNormal"><span class="postbody1"><font face="Verdana"
size="1"><span style="font-size: 9pt; font-family: Verdana;">I;ve
Asterisk 1.6.0 with static
agents (sip softphones with extns 100 & 101 ) in a queue..When a
caller arrives in queue , it lands on first 100 , 100 then does a blind
transfer to 101 .. so that the caller can converse with 101 ..
strangely enough
the queue_log shows :<o:p></o:p></span></font></span></p>
<p class="MsoNormal"><span class="postbody1"><font face="Verdana"
size="1"><span style="font-size: 9pt; font-family: Verdana;"><o:p> </o:p></span></font></span></p>
<p class="MsoNormal" style=""><font face="Courier New" size="1"><span
style="font-size: 9pt; font-family: "Courier New";">1253814090|1253814090.12|55365|NONE|ENTERQUEUE||98221232123</span></font><font
face="Courier New"><span style="font-family: "Courier New";"><o:p></o:p></span></font></p>
<p class="MsoNormal" style=""><font face="Courier New" size="1"><span
style="font-size: 9pt; font-family: "Courier New";">1253814093|1253814090.12|55365|SIP/100|CONNECT|3|1253814090.13|2<o:p></o:p></span></font></p>
<p class="MsoNormal" style=""><font face="Courier New" size="1"><span
style="font-size: 9pt; font-family: "Courier New";">1253814104|1253814090.12|55365|SIP/100|TRANSFER|101|from-internal|3|11|1</span></font></p>
</div>
</blockquote>
Hi,<br>
<br>
The queue_log content you are showing is the expected behavior. Once
the call is transfered, is out of the domain of the Queue() application
(it ends handling of the call and passes the control to the context and
extension), so you get no more queue_log events. That is, the TRANSFER
event counts as the last event on that queue for that call. The only
chance to have queue_log events for the transferred call is to transfer
to another queue, for example:<br>
<br>
;Transfer context with queue<br>
<p class="MsoNormal"><font face="Verdana" size="1"><span
style="font-size: 9pt; font-family: Verdana;">[from-internal]<o:p></o:p></span></font></p>
<p class="MsoNormal"><font face="Verdana" size="1"><span
style="font-size: 9pt; font-family: Verdana;">exten => _X.,1,Answer<o:p></o:p></span></font></p>
<font face="Verdana" size="1"><span
style="font-size: 9pt; font-family: Verdana;">exten => _X.,2,</span></font><span
class="postbody1"><font face="Verdana" size="1"><span
style="font-size: 9pt; font-family: Verdana;"><b><font color="#ffa34f"><span
style="color: rgb(255, 163, 79); font-weight: bold;">Queue</span></font></b>(transfer-queue,tT,,,90)
<br>
<br>
</span></font></span>That way you will see the transferred call as an
incoming call to transfer-queue. Now how to make the queue ring the
desired extension is another issue. If using queues to transfer to any
other available (not a specific one) agent suits your needs, it works
like a charm. Obviously if someone transfers to the queue with no
available members, it would be queued again in the transfer-queue until
someone is ready to take the call. You can use attended transfer and
blind transfer, it works the same way.<br>
<blockquote cite="mid:SNT127-DS83F999EFF7C61279DC3B0CFDA0@phx.gbl"
type="cite">
<div class="Section1">
<p class="MsoNormal" style=""><font face="Courier New" size="1"><span
style="font-size: 9pt; font-family: "Courier New";"><o:p></o:p></span></font></p>
<p class="MsoNormal"><span class="postbody1"><font face="Verdana"
size="3"><span style="font-size: 12pt; font-family: Verdana;"><o:p> </o:p></span></font></span></p>
<p class="MsoNormal"><span class="postbody1"><font face="Verdana"
size="1"><span style="font-size: 9pt; font-family: Verdana;">The third
leg of the call that is
the <font color="navy"><span style="color: navy;">CALLERCOMPLETED</span></font>
part <font color="navy"><span style="color: navy;">(Caller’s talk time
with
101) </span></font>is not at all reflecting in the queue log…I;ve
tried
the same with lot many calls …I also tried with asterisk 1.6.0 version
but same problem persists.. my dial plan is ttached below along with
sip.conf. <o:p></o:p></span></font></span></p>
<p class="MsoNormal"><span class="postbody1"><font face="Verdana"
size="1"><span style="font-size: 9pt; font-family: Verdana;"><o:p> </o:p></span></font></span></p>
<p class="MsoNormal"><span class="postbody1"><font face="Verdana"
size="1"><span style="font-size: 9pt; font-family: Verdana;">Extensions.conf<o:p></o:p></span></font></span></p>
<p class="MsoNormal"><span class="postbody1"><font face="Verdana"
size="1"><span style="font-size: 9pt; font-family: Verdana;">[incoming]<o:p></o:p></span></font></span></p>
<p class="MsoNormal" style="margin-bottom: 12pt;"><span
class="postbody1"><font face="Verdana" size="1"><span
style="font-size: 9pt; font-family: Verdana;">exten =
_X.,1,<b><font color="#ffa34f"><span
style="color: rgb(255, 163, 79); font-weight: bold;">Queue</span></font></b>(55365,tT,,,90)
</span></font></span><font face="Verdana" size="1"><span
style="font-size: 9pt; font-family: Verdana;"><br>
<span class="postbody1">exten = _X.,2,Hangup </span></span></font><o:p></o:p></p>
<p class="MsoNormal"><font face="Verdana" size="1"><span
style="font-size: 9pt; font-family: Verdana;">[from-internal]<o:p></o:p></span></font></p>
<p class="MsoNormal"><font face="Verdana" size="1"><span
style="font-size: 9pt; font-family: Verdana;">exten => _X.,1,Answer<o:p></o:p></span></font></p>
<p class="MsoNormal"><font face="Verdana" size="1"><span
style="font-size: 9pt; font-family: Verdana;">exten =>
_X.,2,Dial(SIP/{EXTEN},20,tT)<o:p></o:p></span></font></p>
<p class="MsoNormal"><font face="Verdana" size="1"><span
style="font-size: 9pt; font-family: Verdana;"><br>
<span class="postbody1">queues.conf </span></span></font><span
class="postbody1"><o:p></o:p></span></p>
<p class="MsoNormal"><font face="Verdana" size="1"><span
style="font-size: 9pt; font-family: Verdana;"><br>
<span class="postbody1">[general] </span><br>
<span class="postbody1">persistentmembers = yes </span><br>
<span class="postbody1">autofill = yes <o:p></o:p></span></span></font></p>
<p class="MsoNormal"><span class="postbody1"><font face="Verdana"
size="1"><span style="font-size: 9pt; font-family: Verdana;">Canreinvite=yes
; (tried with NO
also)<o:p></o:p></span></font></span></p>
<p class="MsoNormal" style=""><font face="Verdana" size="1"><span
style="font-size: 9pt; font-family: Verdana;"><br>
<span class="postbody1">monitor-type = MixMonitor </span><br>
<br>
<span class="postbody1">[55365] </span><br>
<span class="postbody1">fullname = Frontdesk </span><br>
<span class="postbody1">strategy = roundrobin </span><br>
</span></font><font face="Courier New" size="1"><span
style="font-size: 9pt; font-family: "Courier New";">context=from-internal</span></font><font
face="Courier New"><span style="font-family: "Courier New";"><o:p></o:p></span></font></p>
<p class="MsoNormal" style=""><font face="Verdana" size="1"><span
style="font-size: 9pt; font-family: Verdana;">ringinuse=no<o:p></o:p></span></font></p>
<p class="MsoNormal" style=""><font face="Verdana" size="1"><span
style="font-size: 9pt; font-family: Verdana;">setinterfacevar=yes<o:p></o:p></span></font></p>
<p class="MsoNormal" style=""><font face="Verdana" size="1"><span
style="font-size: 9pt; font-family: Verdana;">setqueueentryvar=yes<o:p></o:p></span></font></p>
<p class="MsoNormal" style="margin-bottom: 12pt;"><span
class="postbody1"><font face="Verdana" size="1"><span
style="font-size: 9pt; font-family: Verdana;">timeout =
10 </span></font></span><font face="Verdana" size="1"><span
style="font-size: 9pt; font-family: Verdana;"><br>
<span class="postbody1">wrapuptime = </span><br>
<span class="postbody1">autofill = yes </span><br>
<span class="postbody1">autopause = no </span><br>
<span class="postbody1">maxlen = </span><br>
<span class="postbody1">joinempty = no </span><br>
<span class="postbody1">leavewhenempty = no </span><br>
<span class="postbody1">reportholdtime = no </span><br>
<span class="postbody1">musicclass = </span><br>
<span class="postbody1">call-limit = 20</span><br>
<span class="postbody1">member = SIP/100</span><br>
<span class="postbody1">member = SIP/101 </span><br>
<span class="postbody1">member = SIP/102 </span><o:p></o:p></span></font></p>
<p class="MsoNormal"><font face="Verdana" size="1"><span
style="font-size: 9pt; font-family: Verdana;">Please help , I m in a
total mess …Thanks Sriram</span></font><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;"><o:p></o:p></span></font></p>
</div>
</blockquote>
Cheers,<br>
<pre class="moz-signature" cols="72">--
Ing. Miguel Molina
Grupo de Tecnología
Millenium Phone Center
</pre>
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